Check AU Bank Credit Card Application Status Online

If you applied for an AU Bank credit card and want to know its status, you’re in the right place! There are two easy ways to check.

  1. AU Bank’s Track Page
  2. Check Your SR Number

They’ll keep you updated on your application. Following these steps, you can track your application easily and get the info you need. Let’s begin!

Points to collect Before Check the Status:

Make sure you have these details ready:

  1. Lead ID: This unique number can be found in the confirmation email or SMS you received after applying.
  2. PAN (Permanent Account Number): This is your 10-digit tax identification number.

1. Method: Track Application Page

AU Credit Card Status

AU Bank introduced a new and user-friendly option to streamline the tracking process. To access this feature, follow the simple steps below and gain instant insights.

1 Step: Go to the Tracker Page on the AU Bank website.

Simply go to the official website of the AU Small Finance Bank Portal. Tap on Status Check.

Step 2: Locate Your Lead ID and PAN

Before you proceed, ensure you have your Lead ID and PAN (Permanent Account Number) ready. These are essential details provided during the process.

Step 3: Enter Your Lead ID and PAN

In the designated fields below, enter your Lead ID and PAN accurately. This information ensures the system accurately identifies your application for a seamless tracking experience.

Step 4: Click “Search”

Once you’ve entered your Lead ID and PAN, click the “Search” button. This initiates the tracking process, allowing you to access real-time updates.

2. Method: Service Request Number

This Service Request Number is usually given to you when you submit your application. If you can’t find your SRN Number, you can always contact the AU Bank Customer Care issuer directly to get it.

  1. Visit the official website of your credit card issuer.
  2. Look for the option labelled “Check Service Request Status” or similar. 1Check Service Request Status Website: AU Small Finance Bank Category: Online Tool
  3. Click on the link to access the application status page.
  4. Locate your Service Request Number (SRN). It should have been provided to you during the application process.
  5. Enter your SRN into the designated field on the webpage.
  6. Double-check the number to ensure accuracy.
  7. Click on the “Search” or “Submit” button.
  8. Wait a few moments for the system to process your request.
  9. Once processed, the webpage will display the current status of your credit card application.
  10. If your application is approved, congratulations! Your credit card should be on its way to you soon.
  11. If the application is still under processing, be patient. You should receive an update within a few days.
  12. In the unfortunate event of a declined application, the webpage may provide information on the reason for the rejection.

Other Methods

Fortunately, AU Bank offers multiple methods to help you stay updated on your application progress. Let’s explore these methods step by step:

  1. Check your email: Keep an eye on your inbox. AU Bank will send you an email notification once your application is either approved or declined.
  2. Visit your local branch: Alternatively, you can visit your nearest AU Bank branch. If you submit your credit card application in person at a branch, the staff there will be able to assist you in retrieving your application information. 2Find your nearest Branches and ATMs Website: AU Bank Category: Tool
  3. Offline Track: If you apply for the card offline, you can call AU Small Finance Bank customer care at 1800 1200 1500. Just provide your Lead ID and PAN to the representative. They’ll verify your details and give you an update on your status.

Understanding the Status

  1. Approved Status: Congrats! Your credit card will arrive in 7-10 business days.
  2. Under Processing: Be patient; an update is expected within 48-72 hours.
  3. Declined Status: You’ll receive an email or SMS explaining the reason for the decline.
  4. Required Documents: Submit any necessary documents promptly.

Before reapplying, make sure to address any issues that led to the decline of your application. 37 Reasons Why Your Credit Card Application May Get Rejected Website: AU Bank Category: Blog Review the feedback provided in the email or SMS and take necessary steps to rectify them. By resolving these issues, you increase your chances of a successful application in the future.


  • Where can I find my Lead ID and PAN for tracking?

    Your Lead ID is provided in the application confirmation email or SMS. Your PAN (Permanent Account Number), a 10-digit tax identification number, is also required. Ensure you have both before attempting to check your application status.

  • How long does it take to receive a response after applying for a credit card?

    Typically, it takes 1-2 weeks for the bank to decide on your credit card application. After this period, you should be able to check your application status for updates.

  • What are the possible application statuses, and what do they mean?

    The common application statuses are “Approved,” “Under Processing,” and “Declined.” An “Approved” status indicates success, and your credit card will arrive within 7-10 business days. “Under Processing” means your application is being reviewed, and an update is expected within 48-72 hours. In case of a “Declined” status, you will receive an email or SMS with specific reasons for the decline.

  • What should I do if my credit card application is declined?

    If your application is declined, AU Bank will provide specific reasons via email or SMS. Address the issues mentioned before considering a reapplication. Understanding the reasons for the decline can help you take corrective actions.

  • Is the online tracking option secure?

    Yes, the online tracking option is secure. Your Lead ID and PAN are processed with secure data encryption to safeguard your personal information.

  • Can I track the dispatch of my contactless AU Credit Card?

    Yes, once your application is approved, the tracking tool provides details about the dispatch. You can monitor its journey from dispatch to delivery at your doorstep.

  • How can I get assistance if I have concerns about my credit card application?

    For efficient assistance, the tracking feature is seamlessly integrated with AU Bank’s customer support system. In case of discrepancies or concerns, customer service representatives can promptly access your application details for assistance.

  • Can I apply for a credit card in-person at an AU Small Finance Bank branch?

    Yes, you can apply for a credit card in-person at your local AU Small Finance Bank branch. If you have applied at a branch, you can also visit the branch to check the status of your application. Additionally, the online tracking option is available for both online and in-person applications.

  • Can I check my AU Small Finance Bank credit card application status without my Lead ID and PAN?

    No, both your Lead ID and PAN are essential for tracking your application status online. Ensure you have these details from the application confirmation email or SMS before attempting to check your status.

  • What does it mean “Under Processing”?

    If your status is “Under Processing,” it indicates that your application is currently being reviewed. Be patient, as an update is expected within 48-72 hours. You can use this time to gather any additional information if needed.

  • Is there a way to expedite the credit card application review process?

    No, the credit card application review process follows a standard timeline. Patience is advised while waiting for the decision. If you have urgent concerns or questions, you can contact AU Bank’s customer service for assistance.

Article References