Zerodha Customer Care Number – Helpline, Email ID, 24×7

Introduction to The Zerodha Customer Care Number – Zerodha, a leading brokerage firm, prioritizes customer satisfaction by offering robust customer care services. Understanding the importance of accessible and efficient support, Zerodha has implemented various channels for clients to connect with their customer care team.

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This article delves into the comprehensive structure of Zerodha’s customer care, covering contact options, ticket raising, support codes, and the Support FAQs portal on both their website and app.

Table of Content

Overview

Zerodha’s commitment to client support is evident through its multi-faceted approach. Recognizing the diverse needs of its user base, Zerodha has established a user-friendly and responsive customer care system that includes a dedicated helpline, email support, ticket-raising mechanisms, and an extensive FAQ portal.

Overview Table

ServiceContact MethodContact DetailsOperational Hours
General Support LineCall080 4718 1888Mon-Fri, 8:30 AM – 5:00 PM
Alternative Support LineCall080 4718 1999Mon-Fri, 8:30 AM – 5:00 PM
Customer Care Email (Zerodha Broking Limited)Emailrenu.pd@zerodha.comMon-Fri, 8:30 AM – 5:00 PM
Renuka P D
Customer care
Customer Care Email (Zerodha Broking Limited)
+91 9513369973
renu.pd@zerodha.com
Mon-Fri, 8:30 AM – 5:00 PM
Head of Customer Care Customer Care Email (Zerodha Broking Limited)Email+91 9513369972
hanan.d@zerodha.com
10 AM – 5PM
Zerodha WhatsApp SupportWhatsApp
Raise a TicketTicket SystemThrough Kite App, Kite Web, ConsoleMon-Fri, 8:30 AM – 5:00 PM
Support FAQs Portal (Website)Online FAQssupport.zerodha.comAvailable 24/7
Support FAQs Portal (Mobile App)Mobile App FAQsIn the Support MenuAvailable 24/7

Zerodha Customer Care Number – Helpline, Email ID, 24×7

zerodha customer care helpline Number

Zerodha Customer Care Helpline Number

Zerodha, a renowned brokerage firm, offers a robust customer care infrastructure to address the diverse needs of its clients. The following overview summarizes key contact details, helpline numbers, and escalation points for various services.

Helpline Numbers

ServiceContact NumberOperational Hours
New Account Opening080 4719 2020
080 7117 5337 (Alt)
Mon-Fri: 8:30 AM – 5:00 PM
Sat: 9:00 AM – 2:00 PM
Customer Support080 4718 1888
080 4718 1999 (Alt)
Mon-Fri: 8:30 AM – 5:00 PM
Call & Trade080 4718 1888Mon-Fri: 9:00 AM – 11:30 PM

Additional Contact Information

  • NRI & Non-Individual Account Opening: Call 080 4680 5727 (Mon-Fri: 9:30 AM – 6:00 PM)
  • Emergency Account Block: Call 080 4680 1166 (Mon-Fri: 8:30 AM – 5:00 PM)

Escalation Matrix – Zerodha Broking Limited

DesignationNameEmailMobileWorking Hours
Customer CareRenuka P Drenu.pd@zerodha.com+91 9513369973Mon-Fri: 10 AM – 5 PM
Head of Customer CareHanan Delvihanan.d@zerodha.com+91 9513369972Mon-Fri: 10 AM – 5 PM
Head of CompliancePankathi H Jainpankathi.h@zerodha.com+91 9513369971Mon-Fri: 10 AM – 5 PM
CEONithin Kamathnithin.k@zerodha.com+91 9513369970Mon-Fri: 10 AM – 5 PM

Zerodha Commodities Private Limited

DesignationNameEmailMobileWorking Hours
Customer CareAbdul Rizwana.rizwan@zerodha.com+91 9513392191Mon-Fri: 10 AM – 5 PM
Head of Customer CareAnantha Shenoyanantha.s@zerodha.com+91 9513736366Mon-Fri: 10 AM – 5 PM
Head of ComplianceAshmy Narayanann.ashmy@zerodha.com+91 9513736377Mon-Fri: 10 AM – 5 PM
CEONagaraju B Mnagaraju.b@zerodha.com+91 9513736355Mon-Fri: 10 AM – 5 PM

Support Code To Connect with Zerodha’s support desk via call

The support code, a four-digit identifier, plays a crucial role in authenticating client identity before connecting with Zerodha’s support desk via call. Clients can obtain their support code through the Kite App, Kite Web, or Console as described above.

Zerodha Customer Care Kite App:

How to Find Your Support Code

  • Step 1: Log in to the Kite App, and tap on your user ID to access your profile.
  • Step 2: Within the profile section, click on “View” to unveil your unique Support Code.
  • Step 3: In the Kite web platform, after logging in, navigate to “My profile.”
  • Step 4: Click on “View” under the Support Code to retrieve your distinctive identifier.
  • Step 5: On the Console platform, visit console.zerodha.com and click on “Account.”
  • Step 6: Select “View” to access your Support Code.
  • Step 7: When contacting support, enter your registered phone number followed by the Support Code when prompted.
  • Step 8: Ensure you have this Support Code readily available for efficient communication with Zerodha’s support desk. Existing clients must use this code when reaching out, streamlining the support process during the interaction.

Kite Web:

  1. Log in to kite.zerodha.com.
  2. Navigate to My Profile.
  3. Click on View under the Support code.

Console:

  1. Visit console.zerodha.com.
  2. Click on Account.
  3. Select View.

City Wise Zerodha Customer Care Helpline Phone Number Toll-Free 24×7

StateCityWhatsApp Customer Care Number
DelhiNew Delhi, NCR, OLD Delhi080 4718 1888
Arunachal PradeshItanagar, Naharlagun, Tawang080 4718 1888
AssamGuwahati, Dispur, Silchar, Jorhat, Dibrugarh080 4718 1888
BiharPatna, Gaya, Muzaffarpur, Bhagalpur, Arrah080 4718 1888
ChhattisgarhRaipur, Bhilai, Durg, Korba, Bilaspur080 4718 1888
GoaPanaji, Margao, Vasco da Gama, Old Goa, Mapusa080 4718 1888
GujaratAhmedabad, Surat, Vadodara, Rajkot, Surat080 4718 1888
HaryanaChandigarh, Faridabad, Gurugram, Panchkula, Ambala080 4718 1888
Himachal PradeshShimla, Mandi, Solan, Dharamshala, Kullu080 4718 1888
Jammu and KashmirSrinagar, Jammu, Leh, Katra, Anantnag080 4718 1888
JharkhandRanchi, Jamshedpur, Dhanbad, Bokaro, Deoghar080 4718 1888
KarnatakaBengaluru, Mysore, Hubli-Dharwad, Mangaluru, Belgaum080 4718 1888
KeralaThiruvananthapuram, Kochi, Kozhikode, Kollam, Thrissur080 4718 1888
Madhya PradeshBhopal, Indore, Gwalior, Jabalpur, Ujjain080 4718 1888
MaharashtraMumbai, Pune, Nagpur, Nashik, Thane080 4718 1888
ManipurImphal, Thoubal, Kakching, Churachandpur, Bishnupur080 4718 1888
MeghalayaShillong, Tura, Jowai, Nongpoh, Garo Hills080 4718 1888
MizoramAizawl, Lunglei, Saiha, Champhai, Mamit080 4718 1888
NagalandKohima, Dimapur, Mokokchung, Mon, Wokha080 4718 1888
OdishaBhubaneswar, Cuttack, Puri, Rourkela, Bhadrak080 4718 1888
PunjabChandigarh, Ludhiana, Amritsar, Jalandhar, Patiala080 4718 1888
RajasthanJaipur, Jodhpur, Udaipur, Jaisalmer, Kota080 4718 1888
SikkimGangtok, Namchi, Geyzing, Singtam, Mangan080 4718 1888
Tamil NaduChennai, Coimbatore, Madurai, Tiruchirappalli, Salem080 4718 1888
TelanganaHyderabad, Secunderabad, Warangal, Karimnagar, Nizamabad080 4718 1888
TripuraAgartala, Kailashahar, Dharmanagar, Belonia, Sabroom080 4718 1888
Uttar PradeshLucknow, Kanpur, Noida, Varanasi, Agra080 4718 1888
UttarakhandDehradun, Haridwar, Rishikesh, Nainital, Mussoorie080 4718 1888
West BengalKolkata, Howrah, Durgapur, Asansol, Siliguri080 4718 1888

How can I contact Zerodha Customer Care Helpline No.?

  • Step 1: Dial 080 4718 1888 OR 080 4718 1999 to reach Zerodha’s customer support IVR system.
  • Step 2: Upon connection, the IVR will prompt you to choose your preferred language for assistance.
  • Step 3: Following the language selection, the IVR will present options for various services. Press the corresponding key for customer support.
  • Step 4: Once the customer support option is selected, the IVR will guide you to further options based on your query.
  • Step 5: Choose the appropriate category related to your inquiry, such as account-related concerns or trading assistance.
  • Step 6: The IVR will then provide specific options within the chosen category. Select the option that best matches your query.
  • Step 7: If required, the IVR may prompt you to enter additional information or choose from sub-options to ensure you are directed to the right department.
  • Step 8: Finally, based on your selections, the IVR will connect you to a Zerodha customer support representative for personalized assistance during the operational hours from Monday to Friday, 8:30 AM – 5:00 PM.

Email Support For Zerodha Customer Care

explore the avenues of email communication for addressing specific concerns and inquiries.

For Zerodha Broking Limited:

  1. Zerodha Customer Care:
  2. Whole-Time Director:
  3. Media & Press Enquiries:

For clients who prefer a more formal and detailed mode of communication, these email addresses provide a direct line of contact. I would appreciate it if you could guide me on the appropriate contact for Whole-Time Director during business hours.

For Media & Press Enquiries: Should you have any media or press-related inquiries, please direct them to press@zerodha.com.

For Zerodha Commodities Private Limited: For clients specifically associated with Zerodha Commodities Private Limited, the following contacts are available:

  • Customer Care: Abdul Rizwan
  • Head of Customer Care: Anantha Shenoy
  • Head of Compliance: Ashmy Narayanan
  • CEO: Nagaraju B M

Zerodha App Customer Care Raise a Ticket or Complain

Clients seeking a more structured and documented approach to query resolution can make use of Zerodha’s ticket-raising system. This involves a simple process accessible through various platforms.

  • Step 1: Visit support.zerodha.com to access Zerodha’s support portal.
  • Step 2: Navigate to the relevant article related to your query or issue.
  • Step 3: Scroll to the bottom of the article and click on the “Create ticket” button.
  • Step 4: From the drop-down menu, select “Yes” to indicate you have a Zerodha account for more effective assistance.
  • Step 5: Log in with your Zerodha credentials to proceed.
  • Step 6: Under “Describe your issue in detail,” provide a clear and concise explanation of your problem.
  • Step 7: Optionally, click on “Choose file” if you need to attach supporting documents, ensuring each file is below 5 MB.
  • Step 8: Click on “Create Ticket” to submit your request.
  • For those without Zerodha credentials, explore the option to raise a ticket without logging in.
  • For multiple file uploads:
  • Step 9: Click on “Choose files” and press Ctrl (or Cmd on Apple devices) while selecting files.
  • Step 10: Click “Open” to attach the files.
  • Be aware that a maximum of 6 files can be attached, each with a file size not exceeding 5 MB.

Support FAQs Portal in Website and App

Zerodha understands the importance of empowering clients with self-help resources. To address common queries and concerns, they have integrated a Support FAQs portal accessible both on their website and mobile app.

Website: Navigating to support.zerodha.com, clients can explore a comprehensive range of frequently asked questions. The portal covers topics from account management to trading strategies, offering detailed and user-friendly explanations.

Mobile App: Within the Kite App, users can access the FAQs section by tapping into the support menu. This on-the-go resource ensures that clients have immediate answers to commonly encountered issues.

Conclusion

In conclusion, Zerodha’s customer care infrastructure is designed to provide a seamless and efficient experience for clients. Through dedicated contact numbers, email support, a streamlined ticket-raising system, and an extensive FAQs portal, Zerodha empowers its users to resolve queries promptly and independently.

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FAQs: Zerodha Customer Care Helpline Number

  1. What is Zerodha’s Customer Care contact number?

    Zerodha’s Customer Care can be reached at 080 4718 1888 & 080 4718 1999 during the operating hours of Monday to Friday, from 8:30 AM to 5:00 PM.

  2. How can I obtain my Support Code for contacting Zerodha support?

    To retrieve your Support Code, log in to the Kite App, tap on your user ID, and select “View” under Support Code.

  3. Is it possible to create a support ticket without logging in to my Zerodha account?

    Yes, you can raise a ticket without logging in. Follow the steps outlined in the support article on creating tickets without Zerodha credentials.

  4. What are the operational hours for Zerodha’s Call & Trade facility?

    Call & Trade is available from Monday to Friday, 9:00 AM to 11:30 PM. Call 080 4718 1888, and a support code is required.

  5. How can I escalate an issue to higher management at Zerodha?

    For escalation, refer to the Escalation Matrix provided, listing key personnel and their contact details for Zerodha Broking Limited and Zerodha Commodities Private Limited.

  6. Can I reach Zerodha Customer Care via email?

    Yes, Zerodha offers email support. For general customer care, email renu.pd@zerodha.com, and for the Whole-Time Director, email hanan.d@zerodha.com.

  7. How do I create a ticket or raise a complaint at Zerodha?

    Follow the step-by-step guide in the support article on creating a ticket. Visit support.zerodha.com, search for the relevant article, and click on “Create Ticket.”

  8. How can media and press inquiries be addressed to Zerodha?

    Media and press inquiries can be directed to press@zerodha.com.

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