Introduction to YES Bank Credit Card Customer Care: YES Bank is renowned for its commitment to customer satisfaction, and its credit card customer care services are a testament to this dedication. With a focus on providing efficient and responsive solutions, YES Bank’s Credit Card Customer Care is designed to address a myriad of queries, concerns, and complaints, ensuring a seamless experience for cardholders.
Table of Content
- Table of Content
- Yes Bank Credit Card Customer Care Overview
- Overview Table
- Contact Details for YES Bank Credit Card Customer Care:
- Yes Bank Credit Card Customer Care Common Enquiries and Solutions:
- International Helpline Numbers:
- YES Bank Nodal Office Contact Details:
- Numerous Places
- Other States
- Grievance Redressal Levels:
- Conclusion
- Yes Bank Credit Card Customer Care FAQs
- Banks Customer Care Number
- Our Banking Calculators
Yes Bank Credit Card Customer Care Overview
YES Bank Credit Card Customer Care offers a comprehensive support system through various channels, including toll-free numbers, email, and even an international helpline for those abroad. The bank has implemented a structured grievance redressal policy, outlining steps for issue resolution at different levels.
Overview Table
| Aspect | Details |
|---|---|
| Customer Care Numbers: | Toll-Free: 1800 103 1212 (General Queries) Overseas: +91 22 49350000 YES First/Premia: 1800 103 6000 YES Prosperity: 1800 103 1212 Outside India: +91 22 50795101 International Helpline (Exclusive for Credit Cards): +912249350000 |
| Email Addresses: | General Inquiries: [email protected] YES Prosperity Credit Cards: [email protected] YES FIRST Credit Cards: [email protected] Credit Card Cancellation/Closure (Retail): [email protected] Credit Card Cancellation/Closure (Commercial): [email protected] |
| SMS Blocking Service: | To Block Stolen or Lost Card: SMS “BLKCC last 4 digits of your credit card” to +91 9840909000 |
| International Helpline Numbers: | Outside India: +91 22 3099 3600 Canada: 1833 491 0559 USA: 1833 380 0149 UK: 800 048 9153 UAE: 800 3570 3089 |
| YES Bank Representative Office (Abu Dhabi): | Address: 205, AL Ghaith Office Tower, Hamdan Street, PO Box 30848, Abu Dhabi, UAE Email: [email protected] |
| Email for Written Correspondence: | Corporate Headquarters: [email protected] Northern Regional Corporate Office: [email protected] |
| Grievance Redressal Levels: | Level 1: Contact the bank branch or customer service center |
| Level 2: Grievance Redressal Officer | |
| Level 3: Principal Nodal Officer | |
| Level 4: Banking Ombudsman (After 30 days if the issue remains unresolved) |
Contact Details for YES Bank Credit Card Customer Care:
For prompt assistance, customers can reach YES Bank Credit Card Customer Care through the following contact options:
- Toll-Free Numbers:
- India: 1800 103 1212 (for general queries)
- Overseas: +91 22 49350000
- International Helpline (exclusive for credit cards):
- +912249350000
- Email Addresses:
- General Inquiries: [email protected]
- YES Prosperity Credit Cards: [email protected]
- YES FIRST Credit Cards: [email protected]
- SMS Blocking Service:
- In case of theft or loss, customers can block their credit card by sending an SMS in the format: “BLKCC last 4 digits of your credit card” to +91 9840909000.
Yes Bank Credit Card Customer Care Common Enquiries and Solutions:
| Enquiry Type | Solution |
|---|---|
| Card Theft | Immediately block the card via phone, net banking, mobile app, or SMS. |
| Blocked Card | Contact customer care to either apply for a replacement card or unblock the existing card. |
| Application Status | Track the status of a YES FIRST Exclusive credit card application by calling 1800 103 6000. |
International Helpline Numbers:
| Location | Contact Number |
|---|---|
| Outside India | +91 22 3099 3600 |
| USA | 1833 380 0149 |
| Canada | 1833 491 0559 |
| UK | 800 048 9153 |
| UAE | 800 3570 3089 |
YES Bank Nodal Office Contact Details:
| Bihar | Patna | Mr. Tushar Kanti Roy | YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna Pin code: 800 001 | Phone: 0612 3009003/02, [email protected] |
| Kerala, Lakshadweep, Puducherry (Mahe Region) | Thiruvananthapuram | Mr. Vinodh Sarran | YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer’s Junction M G. Road Thiruvananthapuram Pin code: 695001 | Phone: 0484 2809828, [email protected] |
| Haryana (except certain districts), Ghaziabad, Gautam Budh Nagar | New Delhi (II) | Ms. Sunaina Gupta | YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 | Phone: 011 49433455, [email protected] |
| Jharkhand | Ranchi | Mr. Tushar Kanti Roy | YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand Pin code: 834001 | Phone: 0651 2212711/713, [email protected] |
| Uttarakhand, Western Uttar Pradesh | Dehradun | Mr. Tejpreet Singh | YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand Pin code: 249201 | Phone: 0135 3061056, [email protected] |
| Chhattisgarh | Raipur | Mr. Tushar Kanti | YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh Pin code: 492001 | Phone: 0771 4210202, [email protected] |
| Jammu and Kashmir | Jammu | Mr Bhupinder Pal Singh | YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu Pin code: 180004 | Phone: 0191 2439871, [email protected] |
| Goa, Maharashtra (except certain districts) | Mumbai (II) | Mr. Taroon Shahani | YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 | Phone: 022 33574248, [email protected] |
Numerous Places
| Uttar Pradesh (excluding certain districts) | Kanpur | Mr. Pawan Kumar Tejpaul | YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur Pin code: 208 001 | Phone: 0512 6710139, [email protected] |
| West Bengal, Sikkim | Kolkata | Mr. Tushar Kanti Roy | YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata Pin code: 700019 | Phone: 033 405813684/40581300, [email protected] |
| Mumbai, Mumbai Suburban, Thane | Mumbai (I) | Mr. Taroon Shahani | YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 | Phone: 022 33574248, [email protected] |
| Delhi | New Delhi (I) | Ms. Sunaina Gupta | YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 | Phone: 011 49433455, [email protected] |
Other States
| Bihar | Patna | Mr. Tushar Kanti Roy | YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna Pin code: 800 001 | Phone: 0612 3009003/02, [email protected] |
| Kerala, Lakshadweep, Puducherry (Mahe Region) | Thiruvananthapuram | Mr. Vinodh Sarran | YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer’s Junction M G. Road Thiruvananthapuram Pin code: 695001 | Phone: 0484 2809828, [email protected] |
| Haryana (except certain districts), Ghaziabad, Gautam Budh Nagar | New Delhi (II) | Ms. Sunaina Gupta | YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 | Phone: 011 49433455, [email protected] |
| Jharkhand | Ranchi | Mr. Tushar Kanti Roy | YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand Pin code: 834001 | Phone: 0651 2212711/713, [email protected] |
| Uttarakhand, Western Uttar Pradesh | Dehradun | Mr. Tejpreet Singh | YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand Pin code: 249201 | Phone: 0135 3061056, [email protected] |
| Chhattisgarh | Raipur | Mr. Tushar Kanti | YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh Pin code: 492001 | Phone: 0771 4210202, [email protected] |
| Jammu and Kashmir | Jammu | Mr Bhupinder Pal Singh | YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu Pin code: 180004 | Phone: 0191 2439871, [email protected] |
| Goa, Maharashtra (except certain districts) | Mumbai (II) | Mr. Taroon Shahani | YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 | Phone: 022 33574248, [email protected] |
Grievance Redressal Levels:
- Level 1:
- Contact the bank branch or customer service center through the provided methods.
- Level 2:
- If unsatisfied, contact the Grievance Redressal Officer:
- Name: Sangeeta P Head – Grievance Redressal
- Address: YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055
- Email: [email protected]
- Phone No: 022-39489373
- If unsatisfied, contact the Grievance Redressal Officer:
- Level 3:
- If still unresolved, contact the Principal Nodal Officer:
- Name: Shefali Singh Moza Principal Nodal Officer
- Address: YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055
- Email: [email protected]
- Phone No: 022-39489374
- If still unresolved, contact the Principal Nodal Officer:
- Level 4:
- If the concern persists, escalate the matter to the Banking Ombudsman after 30 days.
For efficient assistance regarding credit cards, customers can call YES Bank at the following numbers:
- Credit Cards Helpline:
- YES First/Premia: 1800 103 6000
- YES Prosperity: 1800 103 1212
- Outside India: +91 22 50795101
- Email for General Inquiries:
- Credit Card Cancellation/Closure:
- YES First/Premia: 1800 103 6000
- YES Prosperity: 1800 103 1212
- Outside India: +91 22 50795101
- Retail Credit Cards: [email protected]
- Commercial Credit Cards: [email protected]
Conclusion
In conclusion, YES Bank’s Credit Card Customer Care stands as a paragon of customer-centric services, offering a diverse array of communication channels and a structured grievance redressal system. With toll-free numbers, international helplines, dedicated email addresses, and a meticulous escalation matrix, YES Bank ensures accessibility and satisfaction for its credit cardholders. The emphasis on prompt issue resolution and proactive security measures further solidifies YES Bank’s commitment to delivering a superior banking experience.
Yes Bank Credit Card Customer Care FAQs
In case of a lost or stolen credit card, it can be swiftly blocked by sending an SMS to +91 9840909000 with the format “BLKCC” followed by the last 4 digits of your credit card. Alternatively, customers can log in to their net banking account or mobile application, ensuring a prompt and secure response.
Replacement credit cards are expedited with a swift turnaround time of 7 business days from the date of the request, ensuring minimal disruption to your financial activities.
Customers seeking redressal can reach out to the Grievance Redressal Officer, Sangeeta P, at YES Bank Limited, Head Office, Off Western Express Highway, Santacruz East, Mumbai 400055. For a satisfactory response, email communication can be directed to [email protected].
Customers staying or traveling overseas can conveniently reach YES Bank’s international helpline for credit cards at +912249350000. This exclusive number ensures timely assistance for credit card-related queries, irrespective of geographical location.
If concerns remain unresolved or responses are unsatisfactory after reaching out to the Nodal Officer, customers have the option to escalate the matter to the Principal Nodal Officer, Shefali Singh Moza, at YES Bank Limited, Off Western Express Highway, Santacruz East, Mumbai 400055. This proactive escalation ensures that every customer grievance is diligently addressed.
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