What is Customer ID in HDFC Bank? – How to Find

Introduction to What is Customer ID in HDFC Bank – In the realm of banking, HDFC Bank, one of India’s leading financial institutions, assigns a unique identifier to each customer known as the Customer ID. This alphanumeric code plays a pivotal role in streamlining and managing various banking relationships, encompassing Savings Accounts, Current Accounts, Fixed Deposits, Credit Cards, Forex Cards, and more.

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This article delves into the significance of the HDFC Bank Customer ID, exploring the multitude of ways customers can obtain, retrieve, and utilize this identifier for their banking needs.

Table of Content of What is Customer ID in HDFC Bank

Overview of What is Customer ID in HDFC Bank

what is customer id in hdfc bank
What is Customer ID?A unique alphanumeric identifier is assigned to every customer holding a Savings/Current Account with HDFC Bank.
PurposeUnifies all banking relationships, acting as a common identifier for accessing various services.
How to Find– Check the Welcome Letter.
– Look in the Chequebook, Passbook, and Account Statement (first page).
– Retrieve online through NetBanking:
– Enter your registered Mobile No., PAN, or Date of Birth.
– Authenticate with OTP sent to registered Mobile No.
– Customer ID displayed upfront.
– For NR Customers: Use Date of Birth.
– For authorized signatories: Use PAN details.
– For Karta of HUF: Use PAN details.
– Call PhoneBanking if unable to locate.
Length of Customer IDNine digits.
Online Retrieval Steps1. Go to NetBanking.
2. Click the “?” icon.
3. Input Mobile No., PAN, or Date of Birth.
4. Authenticate with OTP.
5. Retrieve the displayed Customer ID.
Additional Sources– Welcome Letter.
– Chequebook (first page).
– Passbook (first page).
– Account Statement (first page).
Special Instructions– NR Customers: Use Date of Birth.
– Authorized signatories: Use PAN details.
– Karta of HUF: Use PAN details.
– Multiple IDs issue: Customer ID may not display online.
TroubleshootingIf unable to locate, call PhoneBanking for assistance.

What is HDFC Bank Customer ID?

The HDFC Bank Customer ID is a distinct alphanumeric code assigned to each customer upon establishing a banking relationship with the institution. It serves as a unified identifier, linking all accounts and services associated with the customer, ensuring seamless access and management.

Importance of HDFC Bank Customer ID:

  1. Unified Identity: The Customer ID consolidates all banking relationships under a single identity, streamlining account management for individuals and entities.
  2. Secure Transactions: It acts as a crucial security feature, ensuring that customers can securely access and manage their accounts through various channels like NetBanking, Mobile Banking, and Phone Banking.
  3. Account Mapping: Every service offered by HDFC Bank, be it a Savings Account, Current Account, Fixed Deposit, or Credit Card, is mapped to the Customer ID, providing a holistic view of the customer’s financial portfolio.

How to Find Your HDFC Customer ID:

1. Welcome Kit Letter:

The Welcome Letter sent to customers at the time of opening an account contains valuable information, including the Customer ID.

2. Chequebook, Passbook, and Account Statement:

Your Customer ID is conveniently located on the first page of your Chequebook, Passbook, and Account Statement.

3. NetBanking:

  • Access the HDFC NetBanking portal.
  • Click on the “?” icon to initiate the retrieval process.
  • Input your registered Mobile Number (with Country Code), and either your PAN or Date of Birth details.
  • Authenticate using the OTP sent to your registered Mobile Number.
  • Your unique Customer ID will be displayed upfront.

This online method offers a quick and efficient way to retrieve your Customer ID, ensuring a hassle-free banking experience.

4. NR Customers (Non-Resident)

Non-resident customers can use their Date of Birth to obtain their Customer ID details.

5. Authorized Signatories of Non-Individual Entities:

If you are an authorized signatory for a firm, company, trust, or other non-individual entity, use the PAN details of the individual authorized signatory to retrieve the Customer ID.

6. Karta of HUF (Hindu Undivided Families):

Karta of HUF should utilize the PAN details associated with the HUF to obtain their Customer ID. It’s important to note that if there are multiple Customer IDs with the same details, the Customer ID may not be displayed online.

7. PhoneBanking Assistance:

In case you are unable to locate your Customer ID through the aforementioned methods, the PhoneBanking number for your city is there to provide assistance. A quick call can help you retrieve the necessary details.

Retrieving & Forget HDFC Bank Customer ID:

Certainly! Here’s a step-by-step guide for retrieving a forgotten HDFC Customer ID:

  1. Visit NetBanking: Open your web browser and go to the HDFC NetBanking portal.
  2. Access Help Section: Look for the “?” icon or a similar option that signifies assistance. Click on it to proceed.
  3. Input Details: Provide the required information, including your registered Mobile Number (with Country Code) and either your PAN or Date of Birth.
  4. Receive OTP: After entering the details, HDFC Bank will send a One-Time Password (OTP) to your registered Mobile Number for authentication.
  5. Authenticate Identity: Enter the OTP received on your mobile to verify your identity and proceed with the retrieval process.
  6. Retrieve Customer ID: Once authenticated, your unique Customer ID will be displayed on the screen, granting you immediate access to your banking services.

In case you encounter any difficulties during this process, remember that HDFC Bank’s PhoneBanking service is available to assist you. Simply reach out to the designated number for your city, and the bank’s support team will guide you through the necessary steps to recover your Customer ID.


The HDFC Bank Customer ID stands as a testament to the bank’s commitment to providing a secure and streamlined banking experience for its diverse customer base. Whether through the convenience of online platforms like NetBanking or traditional methods such as the Welcome Letter or physical documents like Chequebooks and Passbooks, the Customer ID is easily accessible. This guide aims to empower HDFC Bank customers, ensuring they have the knowledge and tools to effortlessly retrieve and leverage their Customer ID for a seamless banking journey.

FAQs – What is Customer ID in HDFC Bank

How do I retrieve my HDFC Customer ID online?

To retrieve your HDFC Customer ID online, visit the NetBanking portal and click on the “?” icon. Input your registered Mobile Number (with Country Code) and either your PAN or Date of Birth. Authenticate using the One-Time Password (OTP) sent to your registered Mobile Number. Your unique Customer ID will be displayed promptly.

I forgot my Customer ID. Can I retrieve it by visiting an HDFC branch?

Yes, if you are unable to retrieve your Customer ID online, you can visit any HDFC Bank branch. The bank staff will assist you in the process. Provide the necessary details and fill out any required forms to obtain your Customer ID.

Can I retrieve my HDFC Customer ID if I am an authorized signatory for a non-individual entity?

Yes, authorized signatories for firms, companies, trusts, or other non-individual entities can retrieve their Customer ID by using the PAN details of the individual authorized signatory. Follow the online retrieval process or visit a branch if needed.

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