Stashfin Customer Care Number – Email, Toll-Free, No.

Introduction to Stashfin Customer Care Number- In the fast-paced world of financial services, accessibility and prompt customer support are paramount. Stashfin, a dynamic player in the industry, places a strong emphasis on addressing customer needs effectively. This comprehensive guide explores various channels available for Stashfin customer care, including email, phone numbers, website FAQs support, app support, and the Grievance Redressal mechanism.

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Table of Content

Overview

Stashfin’s commitment to customer satisfaction is evident in its diverse support channels. Whether you prefer digital interactions or a more traditional approach, Stashfin strives to provide assistance tailored to your needs. From common FAQs to personalized grievance redressal, the company ensures a robust support infrastructure for its users.

Overview Table

Support ChannelContact DetailsAvailability
Email Supportgrievance.officer@stashfin.comMonday to Saturday (Excluding 1st & 2nd Saturdays, Sundays, and National Holidays)
Phone Support+91-9953595222Monday to Saturday, 10:00 am to 6:00 pm (IST)
AI ChatBotDownload the app24/7
Website FAQsOfficial FAQs Website24/7
App SupportWithin the Stashfin AppAccessible within the app environment
Grievance RedressalMr. Pradeep KumarMonday to Saturday, 10:00 am to 6:00 pm (IST)
Principal Nodal OfficerMr. Amarjeet SinghContact details available upon escalation
Escalation to RBIRBI Delhi Regional OfficeAs needed, details available on RBI’s official website
Complaints to OmbudsmanAs per ‘The Reserve Bank – Integrated Ombudsman Scheme, 2021′Further details in accordance with the scheme

Stashfin Customer Care Number – Email, Toll-Free, Grievance Redressal

Stashfin Customer Care Number

Stashfin Customer Care Toll-Free Number

  1. Access Website or Open App: Begin by visiting the Stashfin website or opening the app on your device.
  2. Find Contact Information: Look for the contact details, typically located in the website’s footer or under the “Contact Us” tab.
  3. Dial Representative’s Number: In case of urgency, call Stashfin’s representatives at 9953595222 for prompt assistance.
  4. Engage Chatbot: For non-urgent matters or digital communication preference, explore the website or app’s visible chatbot.
  5. Start Chat: Initiate a conversation by typing your query. The chatbot guides through common issues or directs to suitable support.
  6. Follow Chatbot Prompts: Act on the chatbot’s prompts, tailored to offer general information and guide through common issues.
  7. Explore Other Channels: Apart from the chatbot, explore FAQs, email, or phone support based on your query nature.
  8. Conclude Interaction: Once your query is resolved, or if you need further assistance, wrap up the interaction with the chatbot or representative. Stashfin’s approach offers a versatile, multi-channel support system.

City Wise Stashfin Customer Care Number Toll-Free And Email ID

StateCityContact Number
DelhiNew Delhi, NCR, OLD Delhi9953595222
Arunachal PradeshItanagar, Naharlagun, Tawang9953595222
AssamGuwahati, Dispur, Silchar, Jorhat, Dibrugarh9953595222
BiharPatna, Gaya, Muzaffarpur, Bhagalpur, Arrah9953595222
ChhattisgarhRaipur, Bhilai, Durg, Korba, Bilaspur9953595222
GoaPanaji, Margao, Vasco da Gama, Old Goa, Mapusa9953595222
GujaratAhmedabad, Surat, Vadodara, Rajkot, Surat9953595222
HaryanaChandigarh, Faridabad, Gurugram, Panchkula, Ambala9953595222
Himachal PradeshShimla, Mandi, Solan, Dharamshala, Kullu9953595222
Jammu and KashmirSrinagar, Jammu, Leh, Katra, Anantnag9953595222
JharkhandRanchi, Jamshedpur, Dhanbad, Bokaro, Deoghar9953595222
KarnatakaBengaluru, Mysore, Hubli-Dharwad, Mangaluru, Belgaum9953595222
KeralaThiruvananthapuram, Kochi, Kozhikode, Kollam, Thrissur9953595222
Madhya PradeshBhopal, Indore, Gwalior, Jabalpur, Ujjain9953595222
MaharashtraMumbai, Pune, Nagpur, Nashik, Thane9953595222
ManipurImphal, Thoubal, Kakching, Churachandpur, Bishnupur9953595222
MeghalayaShillong, Tura, Jowai, Nongpoh, Garo Hills9953595222
MizoramAizawl, Lunglei, Saiha, Champhai, Mamit9953595222
NagalandKohima, Dimapur, Mokokchung, Mon, Wokha9953595222
OdishaBhubaneswar, Cuttack, Puri, Rourkela, Bhadrak9953595222
PunjabChandigarh, Ludhiana, Amritsar, Jalandhar, Patiala9953595222
RajasthanJaipur, Jodhpur, Udaipur, Jaisalmer, Kota9953595222
SikkimGangtok, Namchi, Geyzing, Singtam, Mangan9953595222
Tamil NaduChennai, Coimbatore, Madurai, Tiruchirappalli, Salem9953595222
TelanganaHyderabad, Secunderabad, Warangal, Karimnagar, Nizamabad9953595222
TripuraAgartala, Kailashahar, Dharmanagar, Belonia, Sabroom9953595222
Uttar PradeshLucknow, Kanpur, Noida, Varanasi, Agra9953595222
UttarakhandDehradun, Haridwar, Rishikesh, Nainital, Mussoorie9953595222
West BengalKolkata, Howrah, Durgapur, Asansol, Siliguri9953595222

Stashfin Customer Care Email ID

  1. Access Stashfin Website or App: Start by visiting the Stashfin website or opening the Stashfin app on your device.
  2. Navigate to Contact Section: Locate the contact section, typically found in the footer or under “Contact Us.”
  3. Choose Email Support: Opt for written communication by selecting the email support option.
  4. Compose Your Email: Open your email platform and compose a message outlining your queries, concerns, or feedback.
  5. Address it to grievance.officer@stashfin.com: Direct your email to grievance.officer@stashfin.com, the designated email address for communication.
  6. Provide Comprehensive Information: Ensure your email includes comprehensive details to facilitate a thorough review.
  7. Send Your Email: Once your email is ready, hit the send button to submit your queries to Stashfin.
  8. Await Resolution: Expect a documented trail of communication, and await Stashfin’s response for a comprehensive review and resolution of your concerns.

Stasfin Chatbot

  1. Visit Stashfin Website or Open App: Go to the Stashfin website or open the app on your device.
  2. Locate Chatbot Option: Find the chatbot feature, usually visible on the website or app interface.
  3. Initiate Chat: Start a conversation by typing your query or concern into the chatbot.
  4. Follow Chatbot Prompts: Respond to the chatbot’s prompts, designed to guide you through common issues.
  5. Receive Instant Responses: Experience immediate responses from the chatbot, addressing your non-urgent inquiries efficiently.

Stashfin Loan Website FAQs Support

Stashfin understands the importance of self-help. The website features a comprehensive FAQs section, covering various aspects of their services. Users can access this repository of information to find answers to common queries related to applications, the Stashcash Loyalty program, bill payments, EMI issues, credit shield loans, loans, personal information updates, referrals, and the Free Credit Period.

Website FAQs Categories

#FAQs Categories
1Application
2Stash Cash Loyalty Program
3Bill Payments and EMI
4Credit Shield Loan
5Credit up to Rs. 10,000
6Loan-related Issues
7Miscellaneous Personal Information
8Referrals
9Free Credit Period
10Issues Related to Loan

To navigate through the FAQs, users can visit the official Stashfin website and locate the ‘Help’ or ‘FAQs’ section. The categorization allows for efficient information retrieval, streamlining the user experience.

Stashfin App Customer Care Support

  1. Open Stashfin App: Launch the Stashfin app on your mobile device.
  2. Locate Help Section: Within the app interface, find the dedicated help section.
  3. Navigate Common Issues: Explore the help section for guidance on common issues users may encounter.
  4. Access Functionalities Guidance: Find information on various functionalities offered by Stashfin.
  5. Immediate Assistance: Benefit from immediate assistance directly within the app environment.
  6. Enhance User Experience: Stashfin acknowledges the importance of in-app support in our mobile-centric world.
  7. User-Friendly Interface: Enjoy a user-friendly experience, where guidance and assistance are readily available.
  8. Application Environment Convenience: This in-app support feature ensures convenient and quick resolution of user queries, aligning with Stashfin’s commitment to enhancing the overall user experience.

Grievance Redressal

Stashfin is committed to resolving user grievances promptly. The Grievance Redressal Officer, Mr. Pradeep Kumar, serves as the primary point of contact for addressing concerns. Users can contact Mr. Kumar via phone or email during the specified hours from Monday to Saturday.

Table 2: Grievance Redressal Contact Details

OfficerMr. Pradeep Kumar
DaysMonday to Saturday (excluding holidays)
Contact Number+91-9953595222
Time10:00 am to 6:00 pm (IST)
Email IDgrievance.officer@stashfin.com

If a resolution is not obtained within 15 days or if the user remains dissatisfied, Stashfin provides an escalation path to the Principal Nodal Officer, Mr. Amarjeet Singh. Contact details for Mr. Singh are available through the same channels.

More Stashfin Customer Care Number Options

Escalation to RBI

In cases where resolution is not achieved within one month, users have the option to escalate the matter to the Officer-in-Charge of the Regional Office of DNBS of RBI Delhi. The contact details for this escalation path can be found on the RBI’s official website.

Complaints to Ombudsman

If a user does not receive a response within one month from the Grievance Redressal Officer or the Nodal Officer and remains unsatisfied, a complaint can be lodged under ‘The Reserve Bank – Integrated Ombudsman Scheme, 2021.’ This involves reaching out to the Ombudsman in the jurisdiction where the office of the Company complained against is located.

Conclusion

Stashfin’s robust customer support framework, spanning email, phone, website, app, and grievance redressal mechanisms, reflects a commitment to user satisfaction. By offering multiple channels and comprehensive FAQs, Stashfin empowers users to find answers independently while ensuring dedicated support for more complex issues.

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FAQs: Stashfin Customer Care Number

  1. how do i contact Stashfin customer care?

    You can reach Stashfin Customer Care through their representatives at 9953595222 or connect with their chatbot on the official website or app.

  2. What is the email address for Stashfin Customer Care?

    For written communication, you can email your queries, concerns, or feedback to grievance.officer@stashfin.com.

  3. Is there a dedicated help section on the Stashfin website or app?

    Yes, both the website and app have a dedicated help section providing guidance on common issues and functionalities.

  4. How do I engage with the Stashfin chatbot?

    Initiate a chat by typing your query or concern in the visible chatbot section on the website or app.

  5. What if I have an urgent query?

    For urgent matters, call one of Stashfin’s representatives directly at 9953595222 for prompt assistance.

  6. Are there additional support channels besides the chatbot?

    Yes, you can explore other support channels such as FAQs, email, or phone support based on the nature of your query.

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