RBL Credit Card Customer Care Introduction – In the dynamic landscape of banking, RBL Bank stands out for its unwavering commitment to customer satisfaction. This commitment is vividly reflected in the bank’s robust customer care infrastructure, particularly in the context of credit cards. In this comprehensive guide, we will delve into the intricacies of RBL Credit Card customer care, exploring services, contact details, and the innovative addition of the RBL Chatbot to enhance customer support.
Table of Content
- Table of Content
- Overview RBL Credit Card Customer Care
- Overview Table
- RBL Credit Card Customer Care Number:
- Contact Numbers for Different Services:
- Email Contacts:
- Postal Addresses:
- RBL Chatbot for Customer Care:
- Benefits of RBL Chatbot:
- RBL Credit Card Customer Care WhatsApp Banking:
- Getting Started with RBL Bank WhatsApp Banking:
- Benefits of WhatsApp Banking:
- All Levels Grievance Redressal:
- First Level Grievance Redressal:
- Second Level Grievance Redressal:
- Third Level Grievance Redressal:
- Conclusion
- Banks Customer Care Number
- Our Banking Calculators
Overview RBL Credit Card Customer Care
RBL Bank, renowned for its customer-centric approach, has strategically developed a customer care framework to cater to the diverse needs of credit cardholders. Whether you seek information, have concerns, or need assistance with various credit card-related services, RBL Bank’s customer care is tailored to provide prompt and effective solutions.
Overview Table
| Aspect | Details |
|---|---|
| Bank Name | RBL Bank |
| Customer Care Service | RBL Credit Card Customer Care |
| Official Website | RBL Bank |
| Customer Care Numbers | – RBL Credit Card Customer Care Number: +91 22 6232 7777 – RBL Bank Complaint/Helpline: 1800 120 616161 – RBL SuperCard Helpline Number: +91 22 7119 0900 – RBL Bank Customer Care Number: +91 22 6115 6300 – Credit Card Complaint/Helpline: 1800 102 6222 |
| Email Contacts | – RBL Credit Card Customer Care: [email protected] – RBL SuperCard Customer Care: [email protected] – RBL Bank Customer Care: [email protected] – Credit Card Cancellation Request: [email protected] – Credit Card Fraud & Vigilance: [email protected] |
| Postal Addresses | – Administrative Office: RBL Bank Ltd., Mahavir, Shri Shahu Market Yard, Kolhapur – 416005, Maharashtra State, India. Contact Number: +91 231 2650981 to 984 – Registered Office: RBL Bank Ltd., 1st Lane, Shahupuri, Kolhapur – 416001, Maharashtra State, India. Contact Number: +91 231 6650214 – Corporate Office: RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India. Contact Number: +91 22 4302 0600 |
| WhatsApp Banking | – Save the RBL Bank official WhatsApp number: “84335 98888” – WhatsApp ‘Hi RBL’ to this number from your registered mobile number – #DoMoreOnWhatsApp |
| RBL Chatbot | – AI-powered virtual assistant available on the bank’s website and mobile app |
| Grievance Redressal | – First Level: Call toll-free number or contact the Manager (Credit Card Services) of RBL Bank. Responded within 10 working days. – Second Level: Escalate to the Head of Credit Card Services. Contact via email or postal address. Responded within 4 working days. – Third Level: If no response, contact the nodal officer directly. Responded within 10 working days. |
RBL Credit Card Customer Care Number:
Contact Numbers for Different Services:
RBL Bank provides multiple helpline numbers catering to different aspects of credit card services. Here’s a summary in a tabular format for quick reference:
| Service | Contact Number |
|---|---|
| RBL Credit Card Customer Care | +91 22 6232 7777 |
| RBL SuperCard Helpline | +91 22 7119 0900 |
| RBL Bank Customer Care | +91 22 6115 6300 |
| Credit Card Complaint/Helpline | 1800 102 6222 |
| RBL Bank Complaint/Helpline | 1800 120 616161 |
Email Contacts:
For those preferring written communication, RBL Bank encourages customers to reach out via email. The following table provides a breakdown of email contacts:
| Query | Email Address |
|---|---|
| RBL Credit Card Customer Care | [email protected] |
| RBL SuperCard Customer Care | [email protected] |
| RBL Bank Customer Care | [email protected] |
| Credit Card Cancellation Request | [email protected] |
| Credit Card Fraud & Vigilance | [email protected] |
Postal Addresses:
For those inclined towards traditional communication, RBL Bank provides postal addresses for different offices:
- Administrative Office: RBL Bank Ltd., Mahavir, Shri Shahu Market Yard, Kolhapur – 416005, Maharashtra State, India. Contact Number: +91 231 2650981 to 984
- Registered Office: RBL Bank Ltd., 1st Lane, Shahupuri, Kolhapur – 416001, Maharashtra State, India. Contact Number: +91 231 6650214
- Corporate Office: RBL Bank Ltd., One World Center, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India. Contact Number: +91 22 4302 0600
RBL Chatbot for Customer Care:
Keeping pace with technological advancements, RBL Bank has introduced a Chatbot to further augment its customer care capabilities. The RBL Chatbot is an AI-powered virtual assistant designed to provide instant and accurate responses to customer queries related to credit cards. This Chatbot operates seamlessly on the bank’s website and mobile app, offering users a convenient and efficient way to get real-time assistance.
Benefits of RBL Chatbot:
- Instant Assistance: The Chatbot provides immediate responses to customer queries, ensuring swift issue resolution.
- Availability 24/7: Customers can access the Chatbot at any time, allowing for assistance outside regular business hours.
- Enhanced User Experience: The Chatbot’s intuitive interface makes it user-friendly, offering smooth customer interaction.
RBL Credit Card Customer Care WhatsApp Banking:
In addition to conventional customer care channels, RBL Bank has embraced technology to introduce WhatsApp Banking. This innovation enables credit cardholders to access a wide range of banking services directly through the popular messaging platform.
Getting Started with RBL Bank WhatsApp Banking:
- Save the official WhatsApp number, “84335 98888,” to your contacts.
- Send ‘Hi RBL’ to this number from your registered mobile number.
- Follow the prompts to activate the service and #DoMoreOnWhatsApp.
Benefits of WhatsApp Banking:
- Convenience: Access banking services anytime, anywhere through a familiar and user-friendly platform.
- Security: WhatsApp’s end-to-end encryption ensures the confidentiality of your banking interactions.
- Real-time Updates: Receive instant notifications, account updates, and alerts directly on WhatsApp.
All Levels Grievance Redressal:
RBL Bank has structured a comprehensive grievance redressal process, allowing customers to escalate concerns if not satisfied with the initial response. The process comprises three levels:
First Level Grievance Redressal:
For the first level, customers can call the toll-free number or contact the Manager (Credit Card Services) of RBL Bank. The bank commits to responding within 10 working days. Details are as follows:
| Channel | For RBL Cards | For BFL Super Cards |
|---|---|---|
| Helpline Number | 022 6232 7777 | 022 711 90 900 |
| Email id | [email protected] | [email protected] |
| Postal Address | Manager, Credit Cards Service, RBL Bank Limited, Cards Operating Centre – COC, JMD Megapolis, Unit No. 306-311 – 3rd Floor, Sohna Road, Sector 48, Gurgaon, Haryana 122018 |
Second Level Grievance Redressal:
If there is no reply within 10 days or the resolution is unsatisfactory, customers can escalate the query to the Head of Credit Card Services. Details for the second level are as follows:
| Channel | Details |
|---|---|
| Email id | [email protected] |
| Postal Address | Head, Cards Services, RBL Bank Limited, Cards Operating Centre – COC, JMD Megapolis, Unit No 306-311 – 3rd Floor, Sohna Road, Sector 48, Gurgaon, Haryana 122018 |
Third Level Grievance Redressal:
If the Head of Credit Card Services does not respond within 10 working days, customers can contact the nodal officer directly:
| Channel | Details |
|---|---|
| Contact Number | 022 7143 2700 |
| Email id | [email protected] |
| Postal Address | RBL Bank Ltd, Unit No. 306-311, 3rd Floor, JMD Megapolis, Sector 48, Sohna Road, Gurugram – 122018, Haryana |
Conclusion
RBL Credit Card customer care exemplifies the bank’s commitment to providing seamless, customer-centric services. From traditional helpline numbers to innovative WhatsApp Banking and the incorporation of a Chatbot, RBL Bank ensures that credit cardholders can navigate their banking needs with ease and efficiency.
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