Customer Care Number For Paytm Email, Address, And More

Introduction to Customer Care Number For Paytm –

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In the dynamic realm of digital transactions and mobile commerce, Paytm has emerged as a key player, revolutionizing the way individuals conduct financial activities in India. As users increasingly rely on Paytm for a myriad of services, robust customer support becomes paramount. This article aims to provide an in-depth exploration of Paytm’s customer care options, delving into phone numbers, email support, office addresses, and additional avenues for assistance.

Table of Content For Customer Care Number For Paytm

Overview And Customer Care Number For Paytm

customer care number paytm
Phone NumbersGeneral Queries: 0120-4456-456
Account Issues: 0120-3888-388
Merchant Queries: 0120-4440-440
Email SupportEmail:
Paytm App ChatbotIn-app intelligent chatbot for instant assistance
Website Help CenterOnline ticket submission, FAQs, and Help Center on the official website (
Social Media SupportTwitter and Facebook for direct messages and public engagement
Office AddressesVarious office locations for in-person assistance
International HelplineFor callers outside India, an international helpline is available

Paytm’s commitment to customer satisfaction is underscored by its comprehensive customer care infrastructure. Users encountering issues, seeking information, or requiring assistance can navigate through a variety of channels, ensuring a personalized and efficient resolution process. From traditional helpline numbers to cutting-edge chatbot support, Paytm offers a spectrum of options to cater to diverse user needs.

What is the Paytm Customer Care Toll-Free Number

A fundamental aspect of Paytm’s customer support is its helpline numbers, providing direct communication channels for users. Here are key helpline numbers for various concerns:

ConcernHelpline Number
General Queries0120-4456-456
Account-Related Issues0120-3888-388
Merchant Queries0120-4440-440

For those calling from outside India, it’s imperative to use the international prefix for their respective countries. Efficient communication is facilitated by providing necessary details such as registered mobile numbers or Paytm account information.

Paytm Customer Care Email Support

In addition to phone-based support, Paytm extends its assistance through email. Users can articulate their concerns and queries via email, allowing for detailed communication and documentation of the exchange. The official email address for customer support is This avenue proves beneficial for users who prefer written communication or need to provide extensive details for issue resolution.

How To Raise Complaint on Paytm

Raising a complaint on Paytm is a straightforward process. Follow these step-by-step instructions:

Step 1: Open the Paytm App Launch the Paytm app on your mobile device.

Step 2: Navigate to “Help & Support” Within the app, locate the “Help & Support” section, usually found in the main menu.

Step 3: Choose “Raise a Ticket” Select the option to “Raise a Ticket” or a similar feature designed for initiating assistance requests.

Step 4: Specify Complaint Details Provide specific details about your complaint, including transaction information, dates, and a clear description of the issue.

Step 5: Submit the Complaint Review the information you’ve entered, and once satisfied, submit your complaint. This action notifies Paytm’s customer support team, initiating the process of addressing and resolving your concern.

Paytm Customer Care Number For Refund Money Transfer

If you are seeking a refund through Paytm, you can follow these steps:

  1. Step 1: Gather Transaction Details Collect essential details, such as the transaction ID, date, and amount, to streamline the refund process.
  2. Step 2: Open the Paytm App Launch the Paytm app on your mobile device. Ensure you are logged in to the account associated with the transaction.
  3. Step 3: Navigate to “Help & Support” Find the “Help & Support” section; this is typically located in the app’s main menu.
  4. Step 4: Choose “Raise a Ticket” Select the option to “Raise a Ticket” or a similar feature that allows you to initiate a request for assistance.
  5. Step 5: Provide Details and Select “Refund” Enter the necessary details about the transaction and describe your issue. Choose the category related to refunds and submit your request.

For real-time assistance, consider using the Paytm chatbot within the app or reaching out to Paytm’s customer care helpline at 0120-4456-456.

Paytm Office Addresses

Users who prefer or require in-person assistance have the option to reach out to Paytm at their office locations. Here are some key office addresses:

NoidaOne 97 Communications Ltd, Sector-98, Noida-201304
MumbaiOne 97 Communications Ltd, Domestic Airport, Mumbai-400099
BangaloreOne 97 Communications Ltd, Sarjapur Road, Bangalore-560103
ChennaiOne 97 Communications Ltd, T Nagar, Chennai-600017
KolkataOne 97 Communications Ltd, Salt Lake, Kolkata-700091

These office locations serve as hubs for addressing concerns, conducting meetings, and enhancing the overall user experience.

Other Channels for Paytm Support Beyond Paytm Customer Care Number

Beyond traditional phone and email support, Paytm leverages modern communication channels to assist users seamlessly:

Paytm App Chatbot for Connect with Paytm Customer Care

Certainly! Here’s a step-by-step guide on how to leverage the Paytm App Chatbot:

Step 1: Open the Paytm App

Launch the Paytm app on your mobile device. Ensure that you have the latest version of the app installed for the optimal experience.

Step 2: Navigate to the Chatbot Feature

Once you’re in the app’s interface, look for the chatbot feature. This is often prominently placed in the app’s main menu or within a dedicated “Help & Support” section.

Step 3: Access the Chatbot

Tap on the chatbot feature to access it. This action will initiate the chatbot interface, and you’ll be greeted with a welcome message or prompt to begin your interaction.

Step 4: Enter Your Query

Type in your query or describe the issue you’re facing. The Paytm chatbot is designed to understand natural language, so you can articulate your concerns in a conversational manner.

Step 5: Receive Instant Assistance

The intelligent chatbot will analyze your query and provide instant assistance. This could include relevant information, step-by-step guidance, or links to helpful resources. If the chatbot cannot resolve the issue, it may guide you on the next steps or recommend contacting human support.

Bonus Tip: Check for Additional Features

Explore the chatbot for additional features or functionalities it might offer. Paytm often enhances its chatbot capabilities to provide users with a comprehensive and interactive experience. You might find quick links to FAQs, and tutorials, or you can request for call from paytm within the app.

Contact with Social Media

  • Platform Engagement: Paytm actively utilizes popular social media platforms, including Twitter, Instagram, and Facebook, to connect with its user base.
  • Official Accounts: Users can stay updated and engage with Paytm by following its official accounts on Twitter and Facebook.
  • Direct Messaging: The platform allows users to send direct messages to Paytm for personalized assistance and prompt responses.
  • Public Forum for Concerns: Social media serves as a public forum where users can voice their concerns and issues openly.
  • Transparent Issue Resolution: Paytm uses social media as a transparent platform to address user concerns, showcasing its commitment to customer satisfaction.
  • Real-time Updates: Staying connected on these social media channels facilitates real-time updates on services, features, and announcements.
  • Community Building: Social media engagement fosters a sense of community among Paytm users, encouraging shared experiences and discussions.

Paytm Customer Care Number to Delete the Account

To deactivate or delete a Paytm account, users have the option to call Paytm Payments Bank’s dedicated helpline number at 01204456456. Alternatively, they can follow a simple procedure by calling Paytm’s customer service hotline at 0120–3888–388 (Toll-free) or 9643979797. Here are the steps for account deactivation:

1. Call the Helpline Number: Initiate the process by dialing the Paytm Payments Bank helpline number, 01204456456, or the customer service hotline, 0120–3888–388 or 9643979797.

2. Select the Option for a Lost Phone: Navigate through the menu options and choose the appropriate category, often related to account security or lost phone concerns.

3. Provide Lost Phone Information: Select the option to enter a different number and provide the details of the lost phone number associated with the Paytm account. This step helps in the verification process.

4. Customer Service Hotline: For an alternative approach, users can directly call Paytm’s customer service hotline at 0120–3888–388 (Toll-free) or 9643979797, where customer support representatives can guide them through the deactivation process.


In conclusion, Paytm’s customer care framework is not merely a support mechanism but a testament to its commitment to user satisfaction. By providing diverse channels encompassing traditional phone support, email correspondence, and modern app-based assistance, Paytm ensures that users can navigate challenges seamlessly. Understanding the array of options available empowers users to choose the most convenient and effective channel, creating a harmonious and responsive customer support experience.

FAQs: Customer Care Number For Paytm

What Should I Do if My UPI Transaction Fails?

Check the internet connection.
Verify transaction details.
Ensure sufficient balance.
Check transaction limits.
Contact your bank for assistance.
Try the transaction later or use an alternative UPI provider.

I Transferred Money via Paytm UPI, but the Receiver Didn’t Get It. What Should I Do?

In most cases, UPI payments are instant.
If a transaction remains pending, Paytm checks with NPCI regularly.
Within 24 hours, the final status (success or failure) is known.
For failed payments, banks typically reconcile and return the money within 2 working days.

How Can I Contact Paytm Customer Support?

Call the 24/7 helpline number: 0120-4456-456.
Use the in-app chatbot for instant assistance.
Raise a ticket on the Paytm website or access the FAQs and Help Center.
Connect with Paytm on Twitter or Facebook through direct messages.

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