One Card Customer Care Number – Email ID, Toll-Free, 24×7

Introduction to the One Card Customer Care Number – In the rapidly evolving landscape of financial services, seamless customer support is paramount. OneCard, as a provider in this domain, prioritizes user satisfaction through a multi-faceted customer care approach. This comprehensive guide delves into the various avenues available for users to seek assistance, providing contact details, escalation procedures, and essential information for a hassle-free experience.

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Table of Content

Overview

OneCard stands out not only for its innovative financial solutions but also for its commitment to customer service. The customer care infrastructure is designed to offer users a range of accessible options, ensuring that their concerns are addressed promptly and effectively.

Overview Table

Contact MethodDetails
In-App Assistance“Need Help?” feature in the OneCard App
Email Supporthelp@getonecard.app
Helpline Number1800-210-9111
Physical AddressFPL Technologies Pvt. Ltd., Disha Bldg, Survey No 127, Mahavir Park, Opposite Sarjaa, Aundh, Pune 411007
App Chat (Raise Ticket)Available within the OneCard App
Escalation Email (Primary)grievances@fplabs.tech
Bank Support Email (Secondary)support@federalbank.co.in
RBI Banking Ombudsman SchemeDetails on the RBI website at RBI Ombudsman

One Card Customer Care – Number, Email ID, Toll-Free, 24×7

One Card Customer Care Number

Users can reach out to OneCard through various channels:

OneCard Customer Care Number

To navigate OneCard’s Customer Care IVR system and connect with a representative, follow these steps:

  1. Dial the Number: Dial 1800-210-9111 on your phone.
  2. Listen to IVR Instructions: Listen to the Interactive Voice Response (IVR) instructions for menu options.
  3. Select Language: Choose your preferred language by pressing the corresponding number.
  4. Navigate through Menu: Follow the IVR prompts to navigate through menu options related to your query.
  5. Press for Customer Care: Press the specified number to connect with Customer Care.
  6. Enter Account Details: Input any requested account details or follow additional IVR instructions.
  7. Wait for Connection: Stay on the line and wait for the system to connect you with a representative.
  8. Engage with Representative: Once connected, communicate your query directly with the customer care representative.
  9. Seek Assistance: Discuss and seek assistance for your specific issue with the representative.
  10. End the Call: Conclude the call once your query is resolved or addressed satisfactorily.

By following these steps, you can efficiently navigate OneCard’s IVR system, ensuring a streamlined process to connect with a representative and resolve your concerns.

City Wise One Card Customer Care Phone Number Toll-Free 24×7

StateCityCustomer Care Number
DelhiNew Delhi, NCR, OLD Delhi1800-210-9111
Arunachal PradeshItanagar, Naharlagun, Tawang1800-210-9111
AssamGuwahati, Dispur, Silchar, Jorhat, Dibrugarh1800-210-9111
BiharPatna, Gaya, Muzaffarpur, Bhagalpur, Arrah1800-210-9111
ChhattisgarhRaipur, Bhilai, Durg, Korba, Bilaspur1800-210-9111
GoaPanaji, Margao, Vasco da Gama, Old Goa, Mapusa1800-210-9111
GujaratAhmedabad, Surat, Vadodara, Rajkot, Surat1800-210-9111
HaryanaChandigarh, Faridabad, Gurugram, Panchkula, Ambala1800-210-9111
Himachal PradeshShimla, Mandi, Solan, Dharamshala, Kullu1800-210-9111
Jammu and KashmirSrinagar, Jammu, Leh, Katra, Anantnag1800-210-9111
JharkhandRanchi, Jamshedpur, Dhanbad, Bokaro, Deoghar1800-210-9111
KarnatakaBengaluru, Mysore, Hubli-Dharwad, Mangaluru, Belgaum1800-210-9111
KeralaThiruvananthapuram, Kochi, Kozhikode, Kollam, Thrissur1800-210-9111
Madhya PradeshBhopal, Indore, Gwalior, Jabalpur, Ujjain1800-210-9111
MaharashtraMumbai, Pune, Nagpur, Nashik, Thane1800-210-9111
ManipurImphal, Thoubal, Kakching, Churachandpur, Bishnupur1800-210-9111
MeghalayaShillong, Tura, Jowai, Nongpoh, Garo Hills1800-210-9111
MizoramAizawl, Lunglei, Saiha, Champhai, Mamit1800-210-9111
NagalandKohima, Dimapur, Mokokchung, Mon, Wokha1800-210-9111
OdishaBhubaneswar, Cuttack, Puri, Rourkela, Bhadrak1800-210-9111
PunjabChandigarh, Ludhiana, Amritsar, Jalandhar, Patiala1800-210-9111
RajasthanJaipur, Jodhpur, Udaipur, Jaisalmer, Kota1800-210-9111
SikkimGangtok, Namchi, Geyzing, Singtam, Mangan1800-210-9111
Tamil NaduChennai, Coimbatore, Madurai, Tiruchirappalli, Salem1800-210-9111
TelanganaHyderabad, Secunderabad, Warangal, Karimnagar, Nizamabad1800-210-9111
TripuraAgartala, Kailashahar, Dharmanagar, Belonia, Sabroom1800-210-9111
Uttar PradeshLucknow, Kanpur, Noida, Varanasi, Agra1800-210-9111
UttarakhandDehradun, Haridwar, Rishikesh, Nainital, Mussoorie1800-210-9111
West BengalKolkata, Howrah, Durgapur, Asansol, Siliguri1800-210-9111

One Card Customer Care In-App Chat Assistance:

Access the “Need Help?” feature in the Profile section of the OneCard App for quick assistance.

  1. Open the OneCard App: Launch the OneCard app on your mobile device.
  2. Navigate to Profile: Go to the Profile section within the app.
  3. Locate “Need Help?”: Look for the “Need Help?” feature within the Profile section.
  4. Tap “Need Help?”: Tap on the “Need Help?” option to access the assistance feature.
  5. Choose Assistance Type: Select the type of assistance you need from the available options.
  6. Enter Details if Required: Input any necessary details or information related to your query.
  7. Submit Request: Submit your assistance request through the app.
  8. Wait for Confirmation: Await confirmation that your request has been received.
  9. Monitor In-App Responses: Keep an eye on the in-app responses for updates on your query.
  10. Engage with Support: Once a response is received, engage with the support provided through the app for quick assistance.

By following these straightforward steps, users can efficiently utilize the “Need Help?” feature in the OneCard app to seek assistance and address their queries promptly.

App Chat to Raise Ticket Complaint:

OneCard simplifies the complaint process through its app chat feature, allowing users to raise tickets seamlessly. This efficient method ensures a direct line of communication for prompt issue resolution.

One Card Customer Care Email ID Support:

Send queries or concerns via email to help@getonecard.app.

  1. Compose Email: Open your preferred email application on your device.
  2. Enter Recipient Email: Address your email to help@getonecard.app.
  3. Subject Line: Create a concise and informative subject line related to your query or concern.
  4. Compose Message: In the body of the email, clearly articulate your queries or concerns.
  5. Include Necessary Details: Provide any necessary details or account information relevant to your query.
  6. Attach Documents if Needed: Attach any relevant documents or screenshots if applicable.
  7. Review Email: Double-check your email for accuracy and completeness.
  8. Send Email: Click the “Send” button to dispatch your email to OneCard support.
  9. Wait for Confirmation: Wait for a confirmation email indicating that your query has been received.
  10. Monitor Inbox: Regularly check your email inbox for updates or responses from OneCard support, ensuring timely communication.

One Card Customer Care Number FAQs Panel

OneCard’s website and app host a comprehensive Frequently Asked Questions (FAQs) panel. This resource-rich section provides users with quick solutions to common queries, eliminating the need for prolonged waiting times or direct customer service interactions.

  1. Open OneCard Platform: Visit the OneCard website or open the OneCard app on your device.
  2. Locate FAQs Section: Look for the dedicated Frequently Asked Questions (FAQs) section.
  3. Browse Categories: Explore different categories within the FAQs, covering a range of topics.
  4. Select Relevant Topic: Choose the category or topic that aligns with your query.
  5. Review FAQs: Read through the FAQs related to your selected topic for quick solutions.
  6. Check for Updates: Be aware of any recent updates or additions to the FAQs.
  7. Search Functionality: If needed, use the search functionality to find specific answers.
  8. Navigate Back if Necessary: Easily navigate back to explore more topics or categories.
  9. Find Quick Solutions: Utilize the FAQs panel to find quick solutions without direct customer service interactions.
  10. Bookmark or Save Relevant Information: Optionally, bookmark or save relevant FAQs for future reference.

One Card Customer Care Address Details

Visit or write to FPL Technologies Pvt. Ltd., Disha Bldg, Survey No 127, Mahavir Park, Opposite Sarjaa, Aundh, Pune 411007.

OneCard’s physical address is strategically located at Disha Bldg, Survey No 127, Mahavir Park, Opposite Sarjaa, Aundh, Pune 411007. Users seeking an in-person interaction or those preferring traditional mail communication can leverage this address for their convenience.

One Card Customer Care Grievance Redressal

Primary Escalation Email:

For concerns not resolved through regular channels, users can escalate by sending an email to grievances@fplabs.tech.

Bank Support Email:

For matters beyond the initial escalation, users can reach out to the bank at support@federalbank.co.in.

Here is the Step By Step Process to Follow –

  1. Primary Escalation Email: If your concerns persist after using regular channels, initiate the escalation process by composing an email to grievances@fplabs.tech.
  2. Compose Email: Open your email application and address your email to grievances@fplabs.tech.
  3. Subject Line Clarity: Create a clear and concise subject line that reflects the nature of your grievance.
  4. Detail Your Concerns: In the body of the email, articulate your concerns in detail, providing relevant information.
  5. Attach Supporting Documents: Attach any necessary supporting documents or evidence to strengthen your case.
  6. Send Email: Click the “Send” button to dispatch your email to the specified escalation address.
  7. Wait for Acknowledgment: Await an acknowledgment email confirming the receipt of your escalated grievance.
  8. Secondary Escalation (Bank Support Email): If necessary, for matters beyond the primary escalation, reach out to the bank by emailing support@federalbank.co.in.
  9. Compose Bank Support Email: Address your concerns in a new email to support@federalbank.co.in.
  10. Follow-up if Required: Monitor your emails for any responses and follow up if further information or clarification is needed.

Further Escalation:

In instances where issues persist beyond 30 days or the response is unsatisfactory, users have the option to escalate the matter to the Banking Ombudsman. Details of the Banking Ombudsman Scheme, facilitating an independent review, are available on the Reserve Bank of India (RBI) website at https://www.rbi.org.in/.

RBI (Reserve Bank of India)

The Reserve Bank of India (RBI) serves as the regulatory authority overseeing financial institutions. Users facing unresolved issues can refer to the RBI website for information on the Banking Ombudsman Scheme, ensuring an additional layer of independent review and resolution.

Conclusion

OneCard’s customer care framework is designed with user convenience in mind. From in-app features and email support to a helpline number and a physical address, users have a spectrum of choices to address their concerns. The comprehensive FAQs panel streamlines information dissemination, while the escalation channels, both within OneCard and through banking partners, ensure that users can seek resolution at various levels. The inclusion of the RBI’s Banking Ombudsman Scheme as a final resort showcases OneCard’s commitment to transparent and effective grievance redressal.

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FAQs: One Card Customer Care Number

  1. How can I contact OneCard Customer Care?

    You can reach OneCard Customer Care by selecting “Need Help?” in the app, emailing help@getonecard.app, or calling 1800-210-9111.

  2. What do I do if I have a problem with my OneCard account?

    Use the in-app “Need Help?” feature, email help@getonecard.app, or call the helpline at 1800-210-9111 for assistance.

  3. Can I visit OneCard in person?

    Yes, you can visit OneCard's office at Disha Bldg, Survey No 127, Mahavir Park, Aundh, Pune 411007.

  4. How do I raise a ticket in the OneCard app?

    Navigate to the Profile section, select “Need Help?”, and follow the prompts to raise a ticket.

  5. What should I do if my query is not resolved?

    If not satisfied, escalate by emailing grievances@fplabs.tech. For further escalation, contact support@federalbank.co.in.

  6. Can I get support from the bank directly?

    Yes, for matters beyond primary escalation, email support@federalbank.co.in.

  7. What languages are supported by OneCard Customer Care?

    OneCard Customer Care supports multiple languages. You can choose your preferred language during the call.

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