HDB Financial Services Customer Care Number Toll-Free – Email, Support

Introduction to HDB Customer Care Number – HDB Financial Services Ltd. is committed to providing excellent customer service, and a crucial aspect of that commitment is ensuring accessible and efficient customer care. In this article, we will delve into the various options available for contacting HDB’s customer care, aiming to provide comprehensive information for users seeking assistance or information.

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Table of Content

Overview Of HDB Customer Care Finance Helpline Number

Understanding the customer care ecosystem at HDB Financial Services is essential for clients to navigate through the support options seamlessly. From traditional methods like phone calls and emails to more modern alternatives, HDB offers a range of channels for customers to connect with their support team promptly.

Overview Table

Contact MethodDetails
Phone Support+91 44 4298 4541
Email Supportcustomer.support@hdbfs.com
In-Person VisitsNearest branch – Check Branch locator page
Written Comm.Write to the provided address
Service HoursMon to Sat, 10:00 am to 4:00 pm (Excl. holidays)

HDB Financial Services offers a range of contact options, including phone and email support, in-person visits to branches, and written communication. Operating hours from Monday to Saturday provide flexibility, ensuring customers can access assistance conveniently.

HDB Financial Services Customer Care Number Toll-Free – Email, Support, Redressal

HDB Customer Care Number

HDB Customer Care Number

The primary and most direct way to reach HDB’s customer care is through their dedicated phone line. The customer care number is +91 44 4298 4541. Operating from 10:00 am to 6:00 pm, Monday to Friday, and from 10:00 am to 2:00 pm on the 1st and 2nd Saturdays (excluding national holidays and regional holidays), this helpline is staffed by knowledgeable professionals ready to assist with queries or concerns.

For existing customers, mentioning the Loan Account Number when calling or emailing can expedite the process. The Regional Holidays list is available at all HDB branches, providing users with clarity on service availability.

  1. Dial HDB Customer Care at +91 44 4298 4541.
  2. Specify your Loan Account Number for existing customers.
  3. Operational hours are Mon to Sat, 10 am to 4 pm (Excl. holidays).
  4. Email support at customer.support@hdbfs.com.
  5. Visit the nearest branch – located on the Home page.
  6. For written communication, send details to the provided address.
  7. Expect a response within 10 working days.
  8. If unsatisfied, escalate to Customer Services Manager, then Grievance Redressal Officer, ensuring to mention your Ticket or Request Number.

Phone Support (Primary Contact): Users can dial +91 44 4298 4541 during the specified customer service hours to directly connect with HDB’s support team. This method ensures real-time interaction and immediate query resolution.

City Wise HDB FS Customer Care Number Toll-Free 24×7

StateCityContact Number
DelhiNew Delhi, NCR, OLD Delhi+91 44 4298 4541
Arunachal PradeshItanagar, Naharlagun, Tawang+91 44 4298 4541
AssamGuwahati, Dispur, Silchar, Jorhat, Dibrugarh+91 44 4298 4541
BiharPatna, Gaya, Muzaffarpur, Bhagalpur, Arrah+91 44 4298 4541
ChhattisgarhRaipur, Bhilai, Durg, Korba, Bilaspur+91 44 4298 4541
GoaPanaji, Margao, Vasco da Gama, Old Goa, Mapusa+91 44 4298 4541
GujaratAhmedabad, Surat, Vadodara, Rajkot, Surat+91 44 4298 4541
HaryanaChandigarh, Faridabad, Gurugram, Panchkula, Ambala+91 44 4298 4541
Himachal PradeshShimla, Mandi, Solan, Dharamshala, Kullu+91 44 4298 4541
Jammu and KashmirSrinagar, Jammu, Leh, Katra, Anantnag+91 44 4298 4541
JharkhandRanchi, Jamshedpur, Dhanbad, Bokaro, Deoghar+91 44 4298 4541
KarnatakaBengaluru, Mysore, Hubli-Dharwad, Mangaluru, Belgaum+91 44 4298 4541
KeralaThiruvananthapuram, Kochi, Kozhikode, Kollam, Thrissur+91 44 4298 4541
Madhya PradeshBhopal, Indore, Gwalior, Jabalpur, Ujjain+91 44 4298 4541
MaharashtraMumbai, Pune, Nagpur, Nashik, Thane+91 44 4298 4541
ManipurImphal, Thoubal, Kakching, Churachandpur, Bishnupur+91 44 4298 4541
MeghalayaShillong, Tura, Jowai, Nongpoh, Garo Hills+91 44 4298 4541
MizoramAizawl, Lunglei, Saiha, Champhai, Mamit+91 44 4298 4541
NagalandKohima, Dimapur, Mokokchung, Mon, Wokha+91 44 4298 4541
OdishaBhubaneswar, Cuttack, Puri, Rourkela, Bhadrak+91 44 4298 4541
PunjabChandigarh, Ludhiana, Amritsar, Jalandhar, Patiala+91 44 4298 4541
RajasthanJaipur, Jodhpur, Udaipur, Jaisalmer, Kota+91 44 4298 4541
SikkimGangtok, Namchi, Geyzing, Singtam, Mangan+91 44 4298 4541
Tamil NaduChennai, Coimbatore, Madurai, Tiruchirappalli, Salem+91 44 4298 4541
TelanganaHyderabad, Secunderabad, Warangal, Karimnagar, Nizamabad+91 44 4298 4541
TripuraAgartala, Kailashahar, Dharmanagar, Belonia, Sabroom+91 44 4298 4541
Uttar PradeshLucknow, Kanpur, Noida, Varanasi, Agra+91 44 4298 4541
UttarakhandDehradun, Haridwar, Rishikesh, Nainital, Mussoorie+91 44 4298 4541
West BengalKolkata, Howrah, Durgapur, Asansol, Siliguri+91 44 4298 4541

HDB Loan Customer Care Email ID

HDB offers email support through the address provided on their official website – customer.support@hdbfs.com. Clients can use this channel to communicate their concerns, provide feedback, or seek information at any time, ensuring flexibility for those who prefer written communication.

  1. Initiate contact with HDB Customer Care by composing an email.
  2. Address the email to customer.support@hdbfs.com.
  3. For existing customers, include your Loan Account Number in the subject line.
  4. Clearly articulate your query or concern in the email body.
  5. Attach relevant documents, restricted to jpg, jpeg, png, or pdf formats, with a maximum size of 2 MB.
  6. Include your full name, registered mobile number, and PAN card details in the email.
  7. Send the email, and anticipate a response within 10 working days.
  8. In case of an unsatisfactory resolution, escalate to the Customer Services Manager, referencing your Ticket or Request Number.
  9. If needed, further escalate to the Grievance Redressal Officer, quoting the provided contact details.
  10. Maintain reference numbers for effective communication throughout the escalation process.

Visit the Nearest Branch of HDB Financial Services

  1. Locate the nearest HDB branch using the branch locator on the Home page of the official website.
  2. Gather necessary documents and information related to your query or concern.
  3. Visit the identified branch during the operational hours from 10:00 am to 4:00 pm, Monday to Saturday, excluding holidays.
  4. Speak directly to the branch staff at the customer service counter.
  5. Clearly communicate your query or concern, providing any relevant details.
  6. If applicable, mention the branch contact person you may have interacted with.
  7. Listen to the guidance and information provided by the branch staff.
  8. If required, submit any necessary documentation for further assistance.
  9. Note down any reference numbers or information provided during the visit.
  10. Expect a timely resolution or further instructions from the branch, typically within the stipulated 10 working days.

HDB Customer Care Request / Query / Complaint / Feedback Form

Users can also write to HDB Financial Services, specifying their concerns or feedback. This written form of communication allows customers to articulate their thoughts comprehensively. Existing customers are advised to include their Loan Account Number for quicker resolution.

  1. Access the Request/Query/Complaint/Feedback Form on HDB’s official website.
  2. Fill in your Loan Account Number, a mandatory field for existing customers.
  3. Enter your first name, middle name (if applicable), and last name.
  4. Provide your registered mobile number and email address associated with HDB.
  5. Input your PAN Card Number and date of birth.
  6. Select your city from the dropdown menu.
  7. Choose the relevant product and subject from the options provided.
  8. Specify your issue or complaint briefly, adhering to the 1500-character limit.
  9. If applicable, mention the branch visited, the contact person, and attach any supporting documents (max size 2 MB).
  10. Submit the form, and expect a response within 10 working days. If unsatisfied, follow the escalation process, referencing the Ticket or Request Number for efficient resolution.

HDB Customer Care Service Timings

Understanding the operational hours of HDB’s customer service is crucial for clients seeking assistance. The customer service timings at all HDB branches are from 10:00 am to 4:00 pm, Monday to Saturday, excluding the 1st and 2nd Saturdays, national holidays, and regional holidays. The Regional Holidays list is accessible at all branches for users to plan their interactions accordingly.

Grievance Redressal and Escalation

In cases where the initial response does not meet expectations, HDB provides a structured grievance redressal and escalation process. This process is designed to ensure that customer complaints are addressed promptly and effectively.

Step 1: HDB Customer Care Number Queries / Feedback / Complaints

Customers can initiate the resolution process by contacting HDB through various channels, including phone calls, emails, in-person visits, or written communication. The response time for addressing concerns is within 10 working days.

Step 2: Complaints Redressal

If the resolution in Step 1 falls short or a response is not received within the defined timescales, customers can escalate their concerns to the Customer Services Manager. The escalation link is available on the official website, and users are advised to quote their Ticket or Request Number for efficient tracking. The resolution time frame remains at 10 working days.

Step 3: Grievance Redressal Officer

For matters not resolved in Step 2, customers can escalate further to the Grievance Redressal Officer. Contact details for this officer, including phone number and email, are provided on the website. Again, users are encouraged to quote their Ticket or Request Number for streamlined communication. The Grievance Redressal Officer commits to responding within 10 working days.

HDB Customer Care Number Grievance Redressal Officer Details

Mr. Harish Kumar serves as the Grievance Redressal Officer for HDB Financial Services Limited. The contact information includes the office address, telephone number (044 42984542), and email address for lodging complaints.

Turnaround Time (TAT) for Complaint Resolution

HDB maintains specific turnaround time frames for resolving different types of complaints. These time frames are:

  1. Loan agreements and loan-related: T + 15 days
  2. Waiver/Refunds: T + 15 days
  3. Foreclosure & closure documents: T + 15 days
  4. Others: T + 15 days

This commitment to quick and effective complaint resolution demonstrates HDB’s dedication to providing excellent customer service.

Complaint Handling Process

HDB follows a multi-level complaint-handling process to ensure that all customer concerns are appropriately addressed. The process involves:

  • First Level: Branch Manager/Branch-in-charge
  • Next Level: Regional Business Head
  • Next Level: Grievance Redressal Officer
  • Final Level: Nodal Officer(s) / Ombudsman

The contact details for Nodal Officer customer support are available on the website for customers seeking further escalation.

Additional Support

In cases where a complaint or dispute remains unresolved after one month, customers have the option to appeal to the Centralized Receipt and Processing Centre at the Reserve Bank of India in Chandigarh.


HDB Financial Services Ltd. takes pride in its customer-centric approach, evident in its robust customer care infrastructure. By providing diverse options for communication, a structured complaint resolution process, and clear turnaround time commitments, HDB aims to ensure that customers receive prompt and effective assistance. Clients are encouraged to leverage the various channels available based on their preferences and the nature of their concerns, fostering a positive and supportive customer experience.

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FAQs: HDB Finance Customer Care Number

  1. How can I contact HDB Customer Care?

    To contact HDB Customer Care, you can dial +91 44 4298 4541 during operational hours, or send an email to customer.support@hdbfs.com. Additionally, you can visit the nearest branch, use the written communication option, or fill out the Request/Query/Complaint/Feedback Form on the official website.

  2. What are the operational hours for HDB Customer Care?

    HDB Customer Care operates from 10:00 am to 6:00 pm, Monday to Friday, and from 10:00 am to 2:00 pm on the 1st and 2nd Saturdays, excluding national holidays and regional holidays.

  3. How do I escalate a complaint with HDB?

    If your concern is not resolved within the defined timescales, you can escalate to the Customer Services Manager and, if necessary, to the Grievance Redressal Officer. Always quote your Ticket or Request Number for efficient communication.

  4. What documents can I attach in the Request/Query/Complaint/Feedback Form?

    You can attach supporting documents in jpg, jpeg, png, or pdf formats with a maximum size of 2 MB.

  5. What is the turnaround time for complaint resolution?

    HDB is committed to resolving different types of complaints within 15 days (T + 15), including loan agreements, waivers/refunds, foreclosure, closure documents, and others.

  6. Can I visit an HDB branch for assistance?

    Yes, you can visit the nearest branch. Locate the branch using the Home page branch locator for in-person assistance.

  7. How long does it take to receive a response from HDB Customer Care?

    You can expect a response within 10 working days after initiating contact or submitting a complaint.

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