Freecharge Customer Care Contact Number – No, 24×7, Email ID,

Introduction to Freecharge Customer Care Contact Number – In the realm of digital transactions and financial services, seamless customer support is paramount. Freecharge, a leading digital payment platform, prioritizes customer satisfaction through its robust customer care system. From addressing queries to resolving grievances, Freecharge ensures a smooth experience for its users.

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Table of Content

Overview

Freecharge offers multiple channels for customer assistance, including phone support, email communication, a comprehensive FAQ panel, and a streamlined ticket-raising process. Whether it’s account-related inquiries or transaction disputes, users can rely on Freecharge’s dedicated support infrastructure.

Overview Profile

AspectDescription
Service ChannelsPhone Support, Email Communication, FAQ Panel, Ticket-Raising Process
Phone Support9773579100
Email Communicationcare@freecharge.com
FAQ PanelComprehensive resource covering various topics related to Freecharge services
Ticket-Raising ProcessAvailable through the Freecharge app for raising complex or unresolved issues
AvailabilityPhone Support: 24/7; Email Communication: 24/7; FAQ Panel: Always accessible
ResponsivenessPrompt response and resolution of queries and complaints
Grievance RedressalDesignated grievance officers and escalation channels for resolving issues

Freecharge Customer Care Contact – Number, No, 24×7, Email ID, FAQs

Freecharge Customer Care Number

Freecharge’s customer care team is committed to providing timely and effective assistance to users. With a focus on accessibility and responsiveness, they strive to address a wide range of issues promptly.

Freecharge Customer Care Helpline Number

Users can reach Freecharge’s customer care representatives by calling 9773579100.

  1. Dial 9773579100, the Freecharge Customer Care Helpline Number, from your registered mobile phone.
  2. Listen to the automated voice prompt providing language options. Select your preferred language by pressing the corresponding number.
  3. Choose the appropriate category for your query or concern from the menu options provided.
  4. If prompted, enter any required details such as your account number, registered mobile number, or transaction ID using the keypad.
  5. Wait for a customer care representative to answer your call. Be patient, as wait times may vary depending on call volume.
  6. Once connected, clearly articulate your issue or question to the representative, providing relevant details to facilitate assistance.
  7. Listen attentively to the representative’s instructions or queries, and respond accordingly to help them understand the situation better.
  8. Thank the representative for their assistance before ending the call, ensuring that all your concerns have been adequately addressed.

City Wise Freecharge Customer Care Number 24×7 & Toll-Free

StateCityCustomer Care Number
DelhiNew Delhi, NCR, OLD Delhi9773579100
Arunachal PradeshItanagar, Naharlagun, Tawang9773579100
AssamGuwahati, Dispur, Silchar, Jorhat, Dibrugarh9773579100
BiharPatna, Gaya, Muzaffarpur, Bhagalpur, Arrah9773579100
ChhattisgarhRaipur, Bhilai, Durg, Korba, Bilaspur9773579100
GoaPanaji, Margao, Vasco da Gama, Old Goa, Mapusa9773579100
GujaratAhmedabad, Surat, Vadodara, Rajkot, Surat9773579100
HaryanaChandigarh, Faridabad, Gurugram, Panchkula, Ambala9773579100
Himachal PradeshShimla, Mandi, Solan, Dharamshala, Kullu9773579100
Jammu and KashmirSrinagar, Jammu, Leh, Katra, Anantnag9773579100
JharkhandRanchi, Jamshedpur, Dhanbad, Bokaro, Deoghar9773579100
KarnatakaBengaluru, Mysore, Hubli-Dharwad, Mangaluru, Belgaum9773579100
KeralaThiruvananthapuram, Kochi, Kozhikode, Kollam, Thrissur9773579100
Madhya PradeshBhopal, Indore, Gwalior, Jabalpur, Ujjain9773579100
MaharashtraMumbai, Pune, Nagpur, Nashik, Thane9773579100
ManipurImphal, Thoubal, Kakching, Churachandpur, Bishnupur9773579100
MeghalayaShillong, Tura, Jowai, Nongpoh, Garo Hills9773579100
MizoramAizawl, Lunglei, Saiha, Champhai, Mamit9773579100
NagalandKohima, Dimapur, Mokokchung, Mon, Wokha9773579100
OdishaBhubaneswar, Cuttack, Puri, Rourkela, Bhadrak9773579100
PunjabChandigarh, Ludhiana, Amritsar, Jalandhar, Patiala9773579100
RajasthanJaipur, Jodhpur, Udaipur, Jaisalmer, Kota9773579100
SikkimGangtok, Namchi, Geyzing, Singtam, Mangan9773579100
Tamil NaduChennai, Coimbatore, Madurai, Tiruchirappalli, Salem9773579100
TelanganaHyderabad, Secunderabad, Warangal, Karimnagar, Nizamabad9773579100
TripuraAgartala, Kailashahar, Dharmanagar, Belonia, Sabroom9773579100
Uttar PradeshLucknow, Kanpur, Noida, Varanasi, Agra9773579100
UttarakhandDehradun, Haridwar, Rishikesh, Nainital, Mussoorie9773579100
West BengalKolkata, Howrah, Durgapur, Asansol, Siliguri9773579100

Freecharge Customer Care Email ID

  1. Open your email application or web browser and compose a new email.
  2. In the recipient field, type “care@freecharge.com” as the email address.
  3. Enter a concise and descriptive subject line that summarizes your query or concern.
  4. Begin the email with a polite greeting, addressing the recipient as “Dear Freecharge Customer Care Team” or a similar salutation.
  5. Clearly explain your issue or question in the body of the email, providing any necessary details such as account information or transaction IDs.
  6. Use bullet points or numbered lists to organize complex information and make it easier for the recipient to understand.
  7. Be concise yet thorough in your explanation, avoiding unnecessary details that could confuse or distract from the main point.
  8. Conclude the email with a courteous closing, such as “Thank you for your attention to this matter” or “I appreciate your assistance.” Ensure to include your contact information if needed, and send the email.

Freecharge Customer Care FAQs Support Panel

Freecharge’s FAQ panel serves as a valuable resource for users seeking quick solutions to common issues. Covering a diverse array of topics, it offers comprehensive guidance on various aspects of the platform’s functionality and services.

FAQ Panel Categories

CategoryDescription
Account LimitsInformation about account restrictions
Payment RelatedQueries related to transactions
SecurityTips for enhancing account security
Recharge RelatedAssistance with mobile recharge queries
Loan RepaymentsGuidance on loan repayment processes
And more…Additional topics covered in the FAQ
  1. Access the Freecharge app or website and navigate to the “Support” or “Help” section.
  2. Browse through the list of frequently asked questions (FAQs) to find relevant topics related to your query.
  3. Click on the FAQ category that best matches your issue, such as “Account Management” or “Transaction Troubleshooting.”
  4. Review the list of questions and answers provided within the selected category.
  5. If you find a question that closely aligns with your query, click on it to reveal the corresponding answer.
  6. Read the answer carefully to see if it addresses your concern adequately.
  7. If you do not find a suitable answer, return to the list of FAQs and continue exploring other categories.
  8. If you are unable to find a solution through the FAQs, consider reaching out to Freecharge Customer Care via email at care@freecharge.com for further assistance.

How to Raise a Ticket For Freecharge Customer Care

  1. Open the Freecharge app on your mobile device and log in to your account.
  2. Navigate to the “Help & Support” or “Contact Us” section within the app.
  3. Look for the option to “Raise a Ticket” or “Contact Support” and tap on it.
  4. Select the category that best describes your issue or inquiry from the provided list.
  5. Provide a brief summary of your concern in the designated field.
  6. Include any relevant details such as account information or transaction IDs to assist the support team in understanding your issue.
  7. Double-check the information you’ve entered to ensure accuracy and completeness.
  8. Once satisfied, submit the ticket by tapping on the “Submit” or “Send” button.
  9. You will receive a confirmation message indicating that your ticket has been successfully raised, along with a reference number for tracking purposes.

Still, Your Problem Not Solve: Go to Grievance Redressal Process

Designated Grievance Officer:

  • Contact: Nemash Simaria
  • Phone: 9773840200
  • Email: grievanceofficer@freecharge.com
  • Working Hours: 9:30 AM to 6:30 PM (Monday-Friday; except bank holidays)
  • Turn-around-Time: 10 Business days from the Date of Receipt
  • Postal Address: Freecharge Payment Technologies Private Limited, DLF Cyber Green, 11th Floor, Tower-C, DLF Cyber City, DLF Phase-3, Gurugram-Haryana-122002, India
  • Registered Office: 11th Floor, Tower C, DLF Cyber Greens, DLF Cyber City, DLF Phase 3, Gurugram, Haryana 122022, CIN- U74140HR2015PTC114857
  • Contact Number: 01246634800

Level 3 – Nodal Officer:

  • Designated Officer: Samarth Govila
  • Phone: 9773974200
  • Email: nodal.head@freecharge.com
  • Working Hours: 9:30 AM to 6:30 PM (Monday-Friday; except bank holidays)
  • Postal Address: Nodal Officer, Freecharge Payment Technologies Private Limited, DLF Cyber Green, 11th Floor, Tower-C, DLF Cyber City, DLF Phase-3, Gurugram-Haryana-122022, India
  • Registered Office: 11th Floor, Tower C, DLF Cyber Greens, DLF Cyber City, DLF Phase 3, Gurugram, Haryana 122022, India
  • Contact Number: 0124 663 4800

If your grievance remains unresolved, or if you’re unsatisfied with the response, please escalate to the Nodal Officer at Level 3, providing your ticket number for reference. They are dedicated to addressing your concerns effectively.

Conclusion

Freecharge’s robust customer care infrastructure reflects its commitment to ensuring a seamless experience for users. Through a combination of responsive support channels, comprehensive FAQs, and effective grievance redressal mechanisms, Freecharge aims to uphold high standards of customer satisfaction in the digital payments landscape.

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