Equitas Bank Customer Care Number, Email, Address

Equitas Bank Customer Care Number

Introduction to Equitas Bank Customer Care Number – Equitas Small Finance Bank prioritizes an exceptional banking experience for its customers, exemplified through its robust customer care service. Designed to cater to diverse needs and ensure seamless interactions, Equitas Bank Customer Care provides an array of options for efficient and personalized assistance. This comprehensive guide explores the various channels, services, and benefits offered by Equitas Bank’s customer care, enhancing the overall banking experience.

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Table of Content


The table below summarizes the key contact details for Equitas Bank Customer Care:

Equitas Bank Customer Care Number
Contact TypePhone NumberEmail
Branch Banking1800-103-1222customerservice@equitasbank.com
International Calls+91-44-6965-4600N/A
NEFT/RTGS CFC1800-103-1222rtgs-cell@equitasbank.com

Equitas Bank Customer Care Number

  1. Branch Banking:
    • Call: 1800-103-1222
    • Inquiries related to branch banking services.
  2. Loans:
    • Dial: 1800-103-2977
    • Assistance with loan-related queries.
  3. International Calls:
    • Toll Number: +91-44-6965-4600
    • Dedicated line for customers outside India.
    • Call: 1800-103-1222
    • Email: rtgs-cell@equitasbank.com
    • Contact the Customer Facilitation Centre for NEFT/RTGS inquiries. Email option available for written communication.

Equitas Small Finance Bank offers a comprehensive range of contact options, catering to diverse customer needs. Whether you have questions about branch banking, loans, or international services, the bank’s dedicated phone lines and email support ensure accessible and efficient assistance.

Equitas Bank Customer Care Email

  1. Customerservice@equitasbank.com serves as the primary email for general inquiries.
  2. For NEFT/RTGS-related queries, the email is rtgs-cell@equitasbank.com.

Working Hours and Accessibility:

Equitas Bank ensures accessibility with round-the-clock customer care services. While specific working hours apply (Monday to Friday: 10 AM to 4 PM, Saturday: 10 AM to 4 PM, excluding 2nd and 4th Saturdays), the bank acknowledges the importance of customer accessibility.

Modes of Payment:

Customers have multiple options for making payments, including traditional methods such as cash, cheques, and demand drafts, along with the convenience of net banking.

Services Offered:

Equitas Bank’s customer care services cover a wide range of essential banking services, including Real-Time Gross Settlement (RTGS), National Electronic Funds Transfer (NEFT), Immediate Payment Service (IMPS), utility bill payments, Unified Payments Interface (UPI), SMS alerts, and ATM/Debit Card support.

Benefits for Customers:

The bank extends several benefits to its customers, such as an interest rate advantage for people older than 70, free collection services, net banking facilities, and the option for e-payment of taxes.

Average Waiting Time and Best Time to Call:

Equitas Bank understands the value of customers’ time, aiming to keep the average waiting time to just 1 minute. The best time to call is specified as 11:00 AM, optimizing the customer care experience for users.

Grievance Redressal Mechanism:

Recognizing that concerns may not always be resolved immediately, Equitas Bank has established a structured grievance redressal process. Customers can escalate their issues through Nodal Officers and, if needed, to the Principal Nodal Officer. In case of ongoing dissatisfaction, customers have the option to approach the Banking Ombudsman within a month of lodging the complaint.

Conclusion: Equitas Bank Customer Care Number

Equitas Bank Customer Care stands as a testament to the bank’s commitment to customer satisfaction. By providing a diverse array of contact options, transparent working hours, and an efficient grievance redressal mechanism, the bank ensures that customers can access the support they need for a seamless banking experience. Whether through traditional phone calls, emails, or the convenience of online forms, Equitas Small Finance Bank prioritizes accessibility and responsiveness in its customer care services. For the most up-to-date information, customers are encouraged to check the official Equitas Small Finance Bank website.

FAQs: Equitas Bank Customer Care Number

How can I contact Equitas Small Finance Bank customer care for branch banking inquiries?

You can reach Equitas Small Finance Bank’s customer care for branch banking by calling the toll-free number 1800-103-1222. The dedicated team is ready to assist with any queries related to branch services.

What is the best time to contact Equitas Small Finance Bank customer care?

The optimal time to reach Equitas Bank customer care is at 11:00 AM. This ensures that you can connect with a representative efficiently and receive timely assistance.

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