DCB Bank Customer Care Number – Email ID, Toll-Free Helpline, WhatsApp

Introduction to DCB Bank Customer Care Number – In today’s fast-paced world, customer service is paramount for any business, especially in the banking sector. DCB Bank understands the importance of providing seamless customer support, offering a range of options to address queries and concerns effectively.

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This article explores the various avenues through which customers can reach out to DCB Bank customer care, including phone numbers, email IDs, and WhatsApp banking.

Table of Content

Overview

DCB Bank is committed to delivering top-notch customer service, ensuring that customers receive prompt assistance and support whenever needed. Whether you have a query regarding your account, need assistance with transactions, or have feedback to share, DCB Bank offers multiple channels for communication. These channels are designed to cater to the diverse needs and preferences of customers, providing convenience and accessibility.

Overview Table

Contact MethodPurposeInformationAvailability
Phone NumbersGeneral inquiries, account assistanceCall: 022 6899 7777 or 040 6815 77778:00 AM to 8:00 PM (IST)
Call: 022 6899 7777 or 040 6815 7777(Resident Indians)
Call: 91 22 61271000
India: 022 68997777
Available 24×7 (NRIs)
Email: nri@dcbbank.comNRI Email
Email IDsSpecific queries (Demat, loans, generic)Customer: customercare@dcbbank.com
Loan: loans@dcbbank.com
Demat: demat@dcbbank.com
24×7
WhatsApp BankingAccount inquiries, transactions, services24×7
Emergency ServicesCard blocking, PIN generation, stop chequeAvailable 24×7
requests, fraud reporting
Letters/CouriersGeneral inquiries, formal communicationN/A

DCB Bank Customer Care

DCB Bank’s customer care services are comprehensive, covering a wide range of queries and concerns. Customers can avail themselves of assistance for various banking products and services, including loans, accounts, and investments. The bank’s dedicated customer care team is equipped to handle inquiries efficiently, providing timely resolutions and support.

DCB Bank Customer Care Number – Email ID, Toll-Free Helpline, WhatsApp

DCB Bank Customer Care Number

DCB Bank provides multiple contact options for customers to reach out for assistance. These options include phone numbers, email IDs, and WhatsApp banking. Each channel offers its unique advantages, allowing customers to choose the most convenient method based on their preferences and requirements.

DCB Bank customer care Helpline Toll-Free Phone Numbers

Customers can contact DCB Bank customer care by phone using the following numbers:

Customer TypePhone NumberService Hours
Resident Indians022 6899 77778:00 AM to 8:00 PM
Resident Indians040 6815 77778:00 AM to 8:00 PM
NRIsCall: 91 22 61271000
India: 022 68997777
Available 24×7

How to contact DCB Bank Customer Care Number

  1. Step 1: Identify Your Query Determine the nature of your query or concern regarding DCB Bank services or accounts.
  2. Step 2: Prepare Contact Details Ensure you have the necessary contact details handy, such as your registered phone number and email address.
  3. Step 3: Choose Your Contact Method Decide whether you prefer to call DCB Bank customer care or send an email.
  4. Step 4: Dial the Number If opting for a phone call, dial either 022 6899 7777 or 040 6815 7777 during the specified service hours.
  5. Step 5: Speak to a Representative Once connected, articulate your query clearly to the customer care representative.
  6. Step 6: Provide Necessary Information Be prepared to provide relevant details, such as your account number or any transaction references, to expedite the resolution process.
  7. Step 7: Listen to Instructions Listen attentively to any instructions or guidance provided by the representative to address your query effectively.
  8. Step 8: Confirm Resolution Ensure that your query has been resolved satisfactorily before concluding the call. If necessary, seek clarification or further assistance.

City Wise DCB Bank Customer Care Helpline Number 24×7 & Toll-Free

StateCityCustomer Care Number
DelhiNew Delhi, NCR, OLD Delhi022 6899 7777
Arunachal PradeshItanagar, Naharlagun, Tawang022 6899 7777
AssamGuwahati, Dispur, Silchar, Jorhat, Dibrugarh022 6899 7777
BiharPatna, Gaya, Muzaffarpur, Bhagalpur, Arrah022 6899 7777
ChhattisgarhRaipur, Bhilai, Durg, Korba, Bilaspur022 6899 7777
GoaPanaji, Margao, Vasco da Gama, Old Goa, Mapusa022 6899 7777
GujaratAhmedabad, Surat, Vadodara, Rajkot, Surat022 6899 7777
HaryanaChandigarh, Faridabad, Gurugram, Panchkula, Ambala022 6899 7777
Himachal PradeshShimla, Mandi, Solan, Dharamshala, Kullu022 6899 7777
Jammu and KashmirSrinagar, Jammu, Leh, Katra, Anantnag022 6899 7777
JharkhandRanchi, Jamshedpur, Dhanbad, Bokaro, Deoghar022 6899 7777
KarnatakaBengaluru, Mysore, Hubli-Dharwad, Mangaluru, Belgaum022 6899 7777
KeralaThiruvananthapuram, Kochi, Kozhikode, Kollam, Thrissur022 6899 7777
Madhya PradeshBhopal, Indore, Gwalior, Jabalpur, Ujjain022 6899 7777
MaharashtraMumbai, Pune, Nagpur, Nashik, Thane022 6899 7777
ManipurImphal, Thoubal, Kakching, Churachandpur, Bishnupur022 6899 7777
MeghalayaShillong, Tura, Jowai, Nongpoh, Garo Hills022 6899 7777
MizoramAizawl, Lunglei, Saiha, Champhai, Mamit022 6899 7777
NagalandKohima, Dimapur, Mokokchung, Mon, Wokha022 6899 7777
OdishaBhubaneswar, Cuttack, Puri, Rourkela, Bhadrak022 6899 7777
PunjabChandigarh, Ludhiana, Amritsar, Jalandhar, Patiala022 6899 7777
RajasthanJaipur, Jodhpur, Udaipur, Jaisalmer, Kota022 6899 7777
SikkimGangtok, Namchi, Geyzing, Singtam, Mangan022 6899 7777
Tamil NaduChennai, Coimbatore, Madurai, Tiruchirappalli, Salem022 6899 7777
TelanganaHyderabad, Secunderabad, Warangal, Karimnagar, Nizamabad022 6899 7777
TripuraAgartala, Kailashahar, Dharmanagar, Belonia, Sabroom022 6899 7777
Uttar PradeshLucknow, Kanpur, Noida, Varanasi, Agra022 6899 7777
UttarakhandDehradun, Haridwar, Rishikesh, Nainital, Mussoorie022 6899 7777
West BengalKolkata, Howrah, Durgapur, Asansol, Siliguri022 6899 7777

DCB Bank Customer Care Email IDs

Customers can also reach out to DCB Bank via email for specific queries:

DCB Customer Care Service Hours
ServicesTimings
For Loans (Asset) Customers8AM to 8PM (Monday to Saturday)
For Domestic Accounts (Liability) Customers8AM to 8PM (Monday to Saturday)
For NRI CustomersAvailable 24×7
*Emergency ServicesAvailable 24×7
List of emergency services:
Card blocking
Card PIN generation
Stop cheque request
Blocking of alternate channels viz. DCB Internet or Mobile Banking, UPI
Reporting of fraudulent transactions in the account
  1. Begin by opening your email client and addressing a new message to customercare@dcbbank.com.
  2. Clearly state the purpose of your email in the subject line, ensuring it reflects the nature of your query concisely.
  3. Greet the recipient courteously and introduce yourself briefly in the body of the email.
  4. Articulate your query or concern clearly and succinctly, providing relevant details to aid the customer care team in understanding your issue.
  5. If applicable, attach any necessary documents or files to the email to provide additional context or support for your query.
  6. Review the email to ensure all information is accurate and complete before proceeding.
  7. Click the “Send” button to dispatch your email to DCB Bank’s customer care team.
  8. Await a response from the customer care team, ensuring to check your inbox regularly for updates or further instructions.

DCB Bank Customer Care WhatsApp Number

DCB Bank offers WhatsApp banking for customers seeking convenient access to banking services. Start using WhatsApp banking for various services, including account balance inquiries, statement requests, card blocking, and more.

  1. Begin by giving a missed call on 7095222000 from your registered mobile number with DCB Bank to initiate WhatsApp banking.
  2. Shortly after, you’ll receive a confirmation SMS prompting you to register your interest for WhatsApp banking.
  3. Upon receiving the SMS, either click the provided link or save the DCB Bank WhatsApp number, 8657697777, to your contact list.
  4. From your registered mobile number, compose a new message and send a simple ‘Hi’ to the saved WhatsApp number to initiate contact.
  5. Once your message is sent, wait for a response from DCB Bank on WhatsApp.
  6. You’ll likely receive an automated reply acknowledging your message and providing further instructions.
  7. Follow the instructions provided by DCB Bank to complete the registration process for WhatsApp banking.
  8. This may involve verifying your identity or confirming your consent to use WhatsApp banking services.
  9. After successfully registering, you’ll be able to access various banking services through WhatsApp chat.
  10. To inquire about your DCB Bank account balance, simply message the bank on WhatsApp and request the information.
  11. Similarly, if you need an account statement or wish to request a cheque book, you can do so through WhatsApp banking.
  12. You can also use WhatsApp banking to block or unblock your DCB Bank cards, initiate overseas remittance, or utilize positive pay services.
  13. Should you encounter any issues or have further queries regarding WhatsApp banking or your DCB Bank account, you can reach out to customer care via email at customercare@dcbbank.com for assistance.

Additional Options

In addition to the primary contact channels mentioned above, DCB Bank offers 24×7 customer support for emergency services, including card blocking, PIN generation, stop cheque requests, and reporting fraudulent transactions. Customers can also reach out via letters and couriers addressed to:

DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai 400064, India.

Conclusion

DCB Bank is dedicated to providing exceptional customer service, offering a range of contact options to meet the diverse needs of its customers. Whether through phone, email, or WhatsApp, customers can expect timely assistance and support from the bank’s knowledgeable customer care team. With a commitment to excellence, DCB Bank strives to ensure a seamless banking experience for all its customers.

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FAQs: DCB Bank Customer Care Number

  1. How can I contact the DCB Bank Customer Care Number?

    You can contact DCB Bank Customer Care through various channels including phone, email, and WhatsApp. Phone numbers for resident Indians are 022 6899 7777 or 040 6815 7777. For NRIs, call +91 22 61271000. The email address is customercare@dcbbank.com.

  2. What are the operating hours for DCB Bank Customer Care?

    For resident Indians, customer care service is available from 8:00 AM to 8:00 PM (IST) from Monday to Saturday. For NRIs, customer care is available 24×7.

  3. What services can I avail through DCB Bank WhatsApp banking?

    Through WhatsApp banking, you can check your account balance, request account statements, request cheque books, block/unblock DCB cards, initiate overseas remittance, and use positive pay services.

  4. How do I register for WhatsApp banking with DCB Bank?

    To register for WhatsApp banking, give a missed call on 7095222000 from your registered mobile number. Follow the instructions sent via SMS to complete the registration process.

  5. What should I do if I encounter fraudulent transactions on my DCB Bank account?

    If you notice any fraudulent transactions on your account, immediately contact DCB Bank Customer Care and report the issue. They will assist you in blocking the cards and resolving the matter.

  6. Can I request assistance for my Demat account through DCB Bank Customer Care?

    Yes, you can email your Demat account queries to demat@dcbbank.com. The customer care team will address your concerns promptly.

  7. What should I do if I need support for my loan account with DCB Bank?

    For loan account queries, you can email loans@dcbbank.com. The customer care team will provide assistance regarding your loan account.

  8. How can I contact DCB Bank for emergency services outside of regular customer care hours?

    DCB Bank offers emergency services 24×7. You can reach out for card blocking, PIN generation, stop cheque requests, and reporting fraudulent transactions by calling the customer care numbers provided or through email.

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